{"id":2338,"date":"2025-06-01T20:42:01","date_gmt":"2025-06-02T01:42:01","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2338"},"modified":"2025-06-24T11:31:47","modified_gmt":"2025-06-24T16:31:47","slug":"training-and-professional-development","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/training-and-professional-development\/","title":{"rendered":"Service Management Office training and professional development"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ededed&#8221; background_enable_image=&#8221;off&#8221; custom_margin=&#8221;15px||0px||false|false&#8221; custom_padding=&#8221;5px||5px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||||true|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; custom_margin=&#8221;25px||25px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Training and Professional Development<\/strong><\/h2>\n<p style=\"text-align: center;\">Explore courses designed to advance your understanding of IT Service Management (ITSM) through a variety of professional development opportunities, including certification and targeted microcredentials, and earn digital badges to showcase your achievements.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>The Service Management Office&#8217;s training and professional development program aims to improve Rutgers\u2019 IT staff&#8217;s knowledge, skills, and practices in effectively managing and delivering IT services. Our programs align with industry frameworks, like ITIL\u00ae 4 (Information Technology Infrastructure Library), and are tailored to the university&#8217;s specific needs. Our mission is to:\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Improve IT service delivery and user satisfaction.<\/li>\n<li>Ensure consistent, efficient IT processes across all of Rutgers.<\/li>\n<li>Align IT services with the university\u2019s IT strategic objectives.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;22px&#8221; header_3_font_size=&#8221;28px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Training areas<\/strong><\/p>\n<ul>\n<li>IT Service Management concepts, practices, and integrations<\/li>\n<li>IT workflows and business processes<\/li>\n<li>ServiceNow for ITSM applications<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;28px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Training\/workshops are available:<\/strong><\/p>\n<ul>\n<li>At our office or another university location.<\/li>\n<li>Virtually (note that not all offerings are available virtually).<\/li>\n<li>Online through a web-based training on the RULearning.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/rutgers.service-now.com\/kb?id=kb_article_view&#038;sysparm_article=KB0017750&#8243; button_text=&#8221;Visit out training catalog&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ededed&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Microcredentials and certification<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; header_3_font_size=&#8221;26px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;25px|25px|25px|25px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>IT Service Management Fundamentals Badge<\/strong><\/h3>\n<p>The Rutgers ITSM Fundamentals course provides learners with an understanding of IT Service Management concepts and how they can be applied in an operational environment.<\/p>\n<p><a href=\"https:\/\/it.rutgers.edu\/service-management\/service-management-office-microcredentialing-program\/#fundamentals\">Learn more<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; header_3_font_size=&#8221;26px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;25px|25px|25px|25px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>IT Service Management Continual Improvement Badge<\/strong><\/h3>\n<p>This workshop creates an opportunity for day-to-day operational improvement and collaboration with other ITSM practitioners in their specific practice area.<\/p>\n<p><a href=\"https:\/\/it.rutgers.edu\/service-management\/service-management-office-microcredentialing-program\/#improvement\">Learn more<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; header_3_font_size=&#8221;26px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;0px|||||&#8221; custom_padding=&#8221;25px|25px|25px|25px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>ITIL4 Foundation and Certification<\/strong><\/h3>\n<p>The ITIL4 Foundation training and certification is for staff interested in obtaining their ITIL4 Certification. This course is designed as an introduction to the ITIL4 framework and theory. The ITIL4 Foundation training enables candidates to look at ITSM through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. This training includes an ITSM simulation, which provides participants with the opportunity to directly apply the ITIL4 principles in an operational environment.<\/p>\n<ul>\n<li>No pre-requisite is required.<\/li>\n<li>The course is delivered in person over 4 days.<\/li>\n<li>12 learners are allowed per class.<\/li>\n<li>PeopleCert certification exam is proctored during the course.<\/li>\n<li>Certification is good for 3 years.<\/li>\n<li>PeopleCert offers options for maintaining certification.<\/li>\n<li>20 Professional Development Units are required each year to maintain certification.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/rutgers.service-now.com\/kb?id=kb_article_view&amp;sysparm_article=KB0017750&amp;sys_kb_id=51869f4a47956a10f9addbe5536d4379&amp;spa=1#mcetoc_1ip1v7vkn11p\">Visit our training catalog for more information<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Training and Professional&#8230;<\/p>\n","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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