{"id":2309,"date":"2025-03-25T10:57:13","date_gmt":"2025-03-25T15:57:13","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2309"},"modified":"2026-01-30T11:33:55","modified_gmt":"2026-01-30T16:33:55","slug":"rutgers-service-management-offerings-2","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/rutgers-service-management-offerings-2\/","title":{"rendered":"Rutgers service management offerings"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>Rutgers Service Management offerings<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--rich-text  rich-text\">\n\n<div class=\"c--component c--rich-text\">\n        \n    <div class=\"f--field f--rich-text \"><h2><strong>Consulting services<\/strong><\/h2>\n<p>We are a resource to the Rutgers IT community. Below are some examples of areas where we can assist you:<\/p>\n<ul>\n<li>Consulting on service planning and service design<\/li>\n<li>Conducting service reviews and process assessments<\/li>\n<li>Creating service catalog pages(s) and service communications<\/li>\n<li>Designing well-integrated support and operational processes<\/li>\n<li>Improving customer experience with a service<\/li>\n<li>Assisting with service reporting and metrics<\/li>\n<li>Providing training resources to support various aspects of service management<\/li>\n<\/ul>\n<p>Please\u00a0<a href=\"\/service-management\/contact-us\/\">contact us<\/a>\u00a0with your request for service management-related support.<\/p>\n<h2><strong>Managing services<\/strong><\/h2>\n<p>Our goal is to document and define service management as a practice for Rutgers IT as well as provide resources that support service managers, owners, and delivery teams in designing, developing, improving and decommissioning services.<\/p>\n<p><strong>Coming soon<\/strong>\u00a0\u2013 As our methodology and tools improve, we will provide a toolkit with supporting templates and guidelines to support the Rutgers Service Management best practices framework and methodology.<\/p>\n<h2><strong>Process design<\/strong><\/h2>\n<p>Our service management framework builds on a collection of best practices for quality IT service management (ITIL). To learn more about ITIL, please visit our\u00a0<a href=\"\/service-management\/faq\/\">FAQ page<\/a>.<\/p>\n<p>To support process design, we have selected Navvia Process Designer as our tool of choice to design and maintain our ITSM Process Documentation Library (PDL). Navvia allows us to create process guides and provides tools templates, and training on ITSM and ITIL concepts at no additional cost. To learn more about how Navvia supports ITSM Practitioners, please visit the\u00a0<a href=\"https:\/\/navvia.com\/customers\/itsm-practitioners\/\" target=\"_blank\" rel=\"noopener\">Navvia website<\/a>.<\/p>\n<\/div><!-- f--field f--rich-text -->\n\n    <\/div><!-- c--component c--rich-text -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13915,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-2309","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rutgers service management offerings - Service Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/service-management\/rutgers-service-management-offerings-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rutgers service management offerings - 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