{"id":2303,"date":"2025-03-25T10:42:34","date_gmt":"2025-03-25T15:42:34","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2303"},"modified":"2026-01-30T11:30:07","modified_gmt":"2026-01-30T16:30:07","slug":"project-timeline-of-servicenow-implementation-for-service-management-2020-2021","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/","title":{"rendered":"Project timeline of ServiceNow implementation for service management 2020-2021"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>Project timeline of ServiceNow implementation for service management 2020\u20132021\u2060<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--rich-text  rich-text\">\n\n<div class=\"c--component c--rich-text\">\n        \n    <div class=\"f--field f--rich-text \"><p><strong>All items below have been completed.<\/strong><\/p>\n<p><strong>January 2020<\/strong><\/p>\n<p>Configure &amp; Test<\/p>\n<ul>\n<li>Continual Improvement, Service Portfolio, Knowledge<\/li>\n<\/ul>\n<p><strong>February 2020<\/strong><\/p>\n<p>User Acceptance<\/p>\n<ul>\n<li>Continual Improvement, Service Portfolio, Knowledge<\/li>\n<\/ul>\n<p>Configure &amp; Test<\/p>\n<ul>\n<li>Incident, Service Catalog<\/li>\n<\/ul>\n<p><strong>March 2020<\/strong><\/p>\n<p>Pilot Release<\/p>\n<ul>\n<li>Continual Improvement, Service Portfolio, Knowledge,<\/li>\n<\/ul>\n<p>Configure &amp; Test<\/p>\n<ul>\n<li>Incident, Service Catalog<\/li>\n<\/ul>\n<p><strong>April 2020<\/strong><\/p>\n<p>User Acceptance<\/p>\n<ul>\n<li>Incident, Service Catalog<\/li>\n<\/ul>\n<p><strong>May 2020<\/strong><\/p>\n<p>Pilot Release<\/p>\n<ul>\n<li>Incident, Service Catalog<\/li>\n<\/ul>\n<p><strong>June 2020<\/strong><\/p>\n<p>Pilot Release<\/p>\n<ul>\n<li>Incident &amp; Service Catalog<\/li>\n<\/ul>\n<p>New Unit Onboarding<\/p>\n<ul>\n<li>Group 1<\/li>\n<\/ul>\n<p><strong>July 2020<\/strong><\/p>\n<p>Process Workshops<\/p>\n<ul>\n<li>Change<\/li>\n<\/ul>\n<p><strong>August\/ September 2020<\/strong><\/p>\n<p>Process Workshops<\/p>\n<ul>\n<li>Self-Service Portal<\/li>\n<\/ul>\n<p>New Unit Onbarding<\/p>\n<ul>\n<li>Group 2<\/li>\n<\/ul>\n<p><strong>September 2020<\/strong><\/p>\n<p>Configure and Test<\/p>\n<ul>\n<li>Self-Service Portal &amp; Change<\/li>\n<\/ul>\n<p><strong>October 2020<\/strong><\/p>\n<p>Configure &amp; Test<\/p>\n<ul>\n<li>Self-Service Portal &amp; Change<\/li>\n<\/ul>\n<p><strong>November 2020<\/strong><\/p>\n<p>Pilot Release<\/p>\n<ul>\n<li>Self-Service Portal &amp; Change<\/li>\n<\/ul>\n<p><strong>December 2020<\/strong><\/p>\n<p>Pilot Release<\/p>\n<ul>\n<li>Self-Service Portal &amp; Change<\/li>\n<\/ul>\n<p><strong>Spring 2021<\/strong><\/p>\n<p>Go Live<\/p>\n<ul>\n<li>Self-Service Portal &amp; Change<\/li>\n<\/ul>\n<p>New Unit Onboarding<\/p>\n<ul>\n<li>Groups 3 \u2013 6<\/li>\n<\/ul>\n<\/div><!-- f--field f--rich-text -->\n\n    <\/div><!-- c--component c--rich-text -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13915,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-2303","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Project timeline of ServiceNow implementation for service management 2020-2021 - Service Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Project timeline of ServiceNow implementation for service management 2020-2021 - Service Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/\" \/>\n<meta property=\"og:site_name\" content=\"Service Management\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-30T16:30:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\\\/\",\"url\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\\\/\",\"name\":\"Project timeline of ServiceNow implementation for service management 2020-2021 - Service Management\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/#website\"},\"datePublished\":\"2025-03-25T15:42:34+00:00\",\"dateModified\":\"2026-01-30T16:30:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Service Management\",\"item\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Project timeline of ServiceNow implementation for service management 2020-2021\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/#website\",\"url\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/\",\"name\":\"Service Management\",\"description\":\"A Rutgers IT Service\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/it.rutgers.edu\\\/service-management\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Project timeline of ServiceNow implementation for service management 2020-2021 - Service Management","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/","og_locale":"en_US","og_type":"article","og_title":"Project timeline of ServiceNow implementation for service management 2020-2021 - Service Management","og_url":"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/","og_site_name":"Service Management","article_modified_time":"2026-01-30T16:30:07+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/","url":"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/","name":"Project timeline of ServiceNow implementation for service management 2020-2021 - Service Management","isPartOf":{"@id":"https:\/\/it.rutgers.edu\/service-management\/#website"},"datePublished":"2025-03-25T15:42:34+00:00","dateModified":"2026-01-30T16:30:07+00:00","breadcrumb":{"@id":"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/it.rutgers.edu\/service-management\/project-timeline-of-servicenow-implementation-for-service-management-2020-2021\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Service Management","item":"https:\/\/it.rutgers.edu\/service-management\/"},{"@type":"ListItem","position":2,"name":"Project timeline of ServiceNow implementation for service management 2020-2021"}]},{"@type":"WebSite","@id":"https:\/\/it.rutgers.edu\/service-management\/#website","url":"https:\/\/it.rutgers.edu\/service-management\/","name":"Service Management","description":"A Rutgers IT Service","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/it.rutgers.edu\/service-management\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/users\/13915"}],"replies":[{"embeddable":true,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/comments?post=2303"}],"version-history":[{"count":5,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2303\/revisions"}],"predecessor-version":[{"id":2513,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2303\/revisions\/2513"}],"wp:attachment":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/media?parent=2303"}],"wp:term":[{"taxonomy":"page-category","embeddable":true,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/page-category?post=2303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}