{"id":2197,"date":"2025-05-12T10:08:39","date_gmt":"2025-05-12T15:08:39","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2197"},"modified":"2025-06-24T13:39:27","modified_gmt":"2025-06-24T18:39:27","slug":"it-change-enablement","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/it-change-enablement\/","title":{"rendered":"IT change enablement"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ededed&#8221; background_enable_image=&#8221;off&#8221; custom_margin=&#8221;15px||0px||false|false&#8221; custom_padding=&#8221;5px||5px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||||true|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; custom_margin=&#8221;25px||25px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>IT Change Enablement<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: center;\">Change Enablement (previously referred to as change management) is a critical process that governs the lifecycle of all modifications within the production operations environment, from initial conception to final implementation. It ensures that every change is meticulously documented, prioritized based on impact and urgency, thoroughly assessed for risk and resource requirements, and formally approved before execution. This process is integral to maintaining stability and reliability in IT services.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ededed&#8221; custom_padding=&#8221;60px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>Objectives<\/strong><\/h2>\n<p style=\"text-align: center;\">IT Change Enablement aims to implement a formal and standardized methodology for overseeing modifications within production operations. By adopting a consistent and structured framework, the risk of incidents stemming from changes is minimized, the quality of those changes is improved, and their impact on the organization\u2019s daily operations is effectively managed. This practice ensures that change processes are efficient and aligned with best practices, leading to more reliable outcomes and a smoother operational flow.<\/p>\n<p style=\"text-align: center;\"><strong>The primary objectives of IT Change Enablement are:<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>To facilitate effective and transformative changes within the organization while minimizing disruption to IT operations and service delivery.<\/li>\n<li>To enhance collaboration and transparency among stakeholders by tracking or recording all changes in a centralized repository and enabling the sharing of this information seamlessly.<\/li>\n<li>To guarantee that all changes are comprehensively evaluated, authorized, prioritized, strategically planned, tested, effectively implemented, meticulously documented, and systematically reviewed.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>To evaluate all proposed changes based on their impact, cost, benefits, and risks to the business, and then make informed decisions to approve or decline the Request for Change (RFC) as necessary.<\/li>\n<li>To communicate change plans, schedules, and status of changes to relevant stakeholders and affected users in a timely manner.<\/li>\n<li>To provide reporting functionalities that capture changes over time, including analytical trends and specific performance metrics pertinent to the process.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-1px|||||&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||45px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>Benefits and value to Rutgers<\/strong><\/h3>\n<ul>\n<li>Minimization of IT service interruptions<\/li>\n<li>Decreased operational expenditures<\/li>\n<li>Mitigation of unplanned system changes<\/li>\n<li>Enhanced service delivery quality<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;24px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><strong>Contact us<\/strong><\/h3>\n<p style=\"text-align: left;\">To learn more or onboard to IT Change Enablement, email us at <a href=\"mailto:smo-support@oit.rutgers.edu\">smo-support@oit.rutgers.edu.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>Resources<\/strong><\/h3>\n<p><i class=\"fad fa-chevron-double-right\" style=\"color: #cc0033; font-weight: 100;\"><\/i> <a href=\"https:\/\/rutgers.service-now.com\/kb_view.do?sysparm_article=KB0016978\">Standard Change Template Approval Process<\/a><br \/><i class=\"fad fa-chevron-double-right\" style=\"color: #cc0033; font-weight: 100;\"><\/i> <a href=\"https:\/\/rutgers.service-now.com\/kb_view.do?sysparm_article=KB0018236\">Roles and responsibilities<\/a><br \/><i class=\"fad fa-chevron-double-right\" style=\"color: #cc0033; font-weight: 100;\"><\/i> <a href=\"https:\/\/rutgers.service-now.com\/kb_view.do?sysparm_article=KB0017749\">Change models and their lifecycle<\/a><br \/><i class=\"fad fa-chevron-double-right\" style=\"color: #cc0033; font-weight: 100;\"><\/i> <a href=\"https:\/\/rutgers.service-now.com\/kb_view.do?sysparm_article=KB0016960\">Enterprise Change Advisory Board schedule<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT Change Enablement Change&#8230;<\/p>\n","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT change enablement - Service Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/service-management\/it-change-enablement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT change enablement - Service Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it.rutgers.edu\/service-management\/it-change-enablement\/\" 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