{"id":2118,"date":"2023-12-07T15:11:01","date_gmt":"2023-12-07T20:11:01","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2118"},"modified":"2025-05-19T14:40:37","modified_gmt":"2025-05-19T19:40:37","slug":"rutgers-it-service-management-virtual-showcase-december-6-2023","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/rutgers-it-service-management-virtual-showcase-december-6-2023\/","title":{"rendered":"Rutgers IT Service Management virtual showcase December 6, 2023"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>Service Management<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--heading-description vertical  heading-description color-white\">\n\n<div class=\"c--component c--heading-description\">\n        \n<div class=\"inner-wrapper\">\n    <div class=\"text-container\">\n\t\t<div class=\"f--field f--section-title \"><h2>\n            Rutgers IT Service Management Virtual Showcase December 6, 2023    <\/h2>\n<\/div><!-- f--field f--section-title -->\n        <div class=\"cta-container\">\n\t\t\t<div class=\"f--field f--description \"><\/div><!-- f--field f--description -->\n        <\/div>\n    <\/div>\n<\/div>\n<\/div><!-- c--component c--heading-description -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--heading-description vertical  heading-description color-white\">\n\n<div class=\"c--component c--heading-description\">\n        \n<div class=\"inner-wrapper\">\n    <div class=\"text-container\">\n\t\t<div class=\"f--field f--section-title \"><h2>\n            Showcase recording    <\/h2>\n<\/div><!-- f--field f--section-title -->\n        <div class=\"cta-container\">\n\t\t\t<div class=\"f--field f--description \"><p><iframe loading=\"lazy\" title=\"Rutgers IT Service Management Office virtual showcase\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/6g6eank9LTM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div><!-- f--field f--description -->\n        <\/div>\n    <\/div>\n<\/div>\n<\/div><!-- c--component c--heading-description -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards  enhanced-cards color-white\">\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container  color-white\" style=\"; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                                    <h2 style=\"text-align: center;\">Presentations<\/h2>\n                \n                                    <div class=\"description\">\n                        <p>Find links to video segments below.<\/p>\n                    <\/div>\n                \n            <\/div>\n\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Overview                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=0s\" style=\"\" target=\"_self\">View on Youtube<\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Change enablement updates and initiatives                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=2475s\" style=\"\" target=\"_self\">View on Youtube<\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Recent ITSM initiatives and platforms improvements                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=225s\" style=\"\" target=\"_self\">View on YouTube<\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Service Operations Workspace                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=2930s\" style=\"\" target=\"_self\">View on YouTube<\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Training and Certification Program                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=735s\" style=\"\" target=\"_self\">View on YouTube<\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Future initiatives                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=4287s\" style=\"\" target=\"_self\">View on YouTube<\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Request management                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=1400s\" style=\"\" target=\"_self\">View on YouTube<\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card has-button color-white visual-content-none text-align-left\" style=\"align-items:start;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: flex-start;\">\n                                                                                                                                                                        <h3>\n                                                                            Ask the SMO\/General Q&#038;A                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/www.youtube.com\/watch?v=6g6eank9LTM&#038;t=4980s\" style=\"\" target=\"_self\">View on YouTube<\/a>\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-2118","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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