{"id":2011,"date":"2022-11-23T10:21:47","date_gmt":"2022-11-23T15:21:47","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2011"},"modified":"2026-06-25T07:35:16","modified_gmt":"2026-06-25T12:35:16","slug":"rutgers-it-service-management-town-halls-archive","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/rutgers-it-service-management-town-halls-archive\/","title":{"rendered":"Rutgers IT Service Management Town Halls Archive"},"content":{"rendered":"
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Rutgers IT Service Management Showcase and Town Halls Archive<\/h1>\n\n<\/div>\n\t\t\t\t
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Below is an archive of earlier IT Service Management showcase and town hall videos and\/or presentations.
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\n Virtual Showcase – December 2023 Replay <\/h3>\n <\/div>\n \n
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On December 6, 2023, the Rutgers IT Service Management Office hosted its second virtual showcase. Service Management Office staff members highlighted accomplishments over the past year. Staff presented information on current and upcoming initiatives, training, and a Q&A session.<\/p>\n <\/div>\n\n <\/div>\n\n View video<\/a>\n <\/div>\n

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\n Virtual Showcase – November 2022 Replay <\/h3>\n <\/div>\n \n
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On November 9, 2022, the Rutgers IT Service Management Office hosted their first virtual showcase where various staff members highlighted some of the key features of Incident Management, Request Management, Rutgers IT Help portal and more.<\/p>\n <\/div>\n\n <\/div>\n\n View video<\/a>\n <\/div>\n

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\n Service Management Town Hall \u2013 November 2021 Replay <\/h3>\n <\/div>\n \n
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On November 3, 2021, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to share project updates and introduce the Rutgers IT Help portal.<\/p>\n <\/div>\n\n <\/div>\n\n View video and presentation<\/a>\n <\/div>\n

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\n Service Management Town Hall \u2013 March 2021 Replay <\/h3>\n <\/div>\n \n
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On March 31, 2021, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide a project status update, an overview of the knowledgebase, available training resources for ServiceNow, and finally a panel discussion with a Q&A session.<\/p>\n <\/div>\n\n <\/div>\n\n View video and presentation<\/a>\n <\/div>\n

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\n Service Management Town Hall \u2013 November 2020 replay <\/h3>\n <\/div>\n \n
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On November 4, 2020, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide a project status update, a demo of the platform, change management updates, and a Q&A session.<\/p>\n <\/div>\n\n <\/div>\n\n View video<\/a>\n <\/div>\n

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\n Service Management Town Hall \u2013 July 2020 replay <\/h3>\n <\/div>\n \n
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On July 29, 2020, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide a project status update, present reporting capabilities for ServiceNow ITSM and a ServiceNow demo, and conduct a Q&A session.<\/p>\n <\/div>\n\n <\/div>\n\n View video<\/a>\n <\/div>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-2011","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRutgers IT Service Management Town Halls Archive - Service Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/service-management\/rutgers-it-service-management-town-halls-archive\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rutgers IT Service Management Town Halls Archive - 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