{"id":1294,"date":"2020-05-05T15:35:22","date_gmt":"2020-05-05T20:35:22","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=1294"},"modified":"2026-01-28T15:42:44","modified_gmt":"2026-01-28T20:42:44","slug":"rutgers-service-management-offerings","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/rutgers-service-management-offerings\/","title":{"rendered":"Rutgers Service Management offerings"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>Rutgers Service Management offerings<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--rich-text  rich-text\">\n\n<div class=\"c--component c--rich-text\">\n        \n    <div class=\"f--field f--rich-text \"><h2><strong>Consulting services<\/strong><\/h2>\n<p>We are a resource to the Rutgers IT community. Below are some examples of areas where we can assist you:<\/p>\n<ul>\n<li>Consulting on service planning and service design<\/li>\n<li>Conducting service reviews and process assessments<\/li>\n<li>Creating service catalog pages(s) and service communications<\/li>\n<li>Designing well-integrated support and operational processes<\/li>\n<li>Improving customer experience with a service<\/li>\n<li>Assisting with service reporting and metrics<\/li>\n<li>Providing training resources to support various aspects of service management<\/li>\n<\/ul>\n<h2><strong>Managing services<\/strong><\/h2>\n<p>Our goal is to document and define service management as a practice for Rutgers IT. As our methodology and tools improve, we provide templates and guidance to support service management practitioners.<\/p>\n<h2><strong>Process design<\/strong><\/h2>\n<p>Our service management framework builds on a collection of best practices for quality IT service management (<a href=\"\/service-management\/itil-training-for-service-management\/\">ITIL<\/a>). To learn more about ITIL, please visit our\u00a0<a href=\"\/service-management\/faq\/\"><strong>FAQ page<\/strong><\/a>.<\/p>\n<p>To support process design,\u00a0we use\u00a0Navvia\u00a0Process Designer to design and maintain our ITSM Process Documentation Library (PDL).\u00a0Navvia allows us to create process guides and provides tools, templates, and training on ITSM and ITIL concepts at minimal cost. To learn more about how Navvia supports ITSM Practitioners, please visit the\u00a0<a href=\"https:\/\/navvia.com\/customers\/itsm-practitioners\/\" target=\"_blank\" rel=\"noopener\"><strong>Navvia website<\/strong><\/a>.<\/p>\n<h2><strong>Contact the Service Management Office (SMO)<\/strong><\/h2>\n<p>If you have questions about any Rutgers Service Management initiatives,\u00a0<a href=\"mailto:smo-support@oit.rutgers.edu\"><strong>please send an email<\/strong><\/a>.<\/p>\n<\/div><!-- f--field f--rich-text -->\n\n    <\/div><!-- c--component c--rich-text -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-1294","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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