{"id":1176,"date":"2020-04-30T11:36:26","date_gmt":"2020-04-30T16:36:26","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=1176"},"modified":"2024-09-06T14:13:17","modified_gmt":"2024-09-06T19:13:17","slug":"itil-training-for-service-management","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/itil-training-for-service-management\/","title":{"rendered":"ITIL training for service management"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ededed&#8221; background_enable_image=&#8221;off&#8221; custom_margin=&#8221;15px||0px||false|false&#8221; custom_padding=&#8221;5px||5px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||||true|false&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; custom_margin=&#8221;25px||25px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><strong>ITIL training for service management<\/strong><\/h2>\n<p style=\"text-align: center;\">We highly recommend starting with Information Technology Infrastructure Library (ITIL) training. Below are available training opportunities sponsored by the Service Management Office.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||1px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||56px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_wcs_cards heading=&#8221;ITIL 4 Foundation&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Rutgers IT provides IT staff an opportunity to attend ITIL 4 Foundation training and certification sessions taught by Rutgers IT staff who are certified trainers for this course. To register for an upcoming session, <a target=\"_blank&quot;\" href=\"mailto:smo-support@oit.rutgers.edu\" rel=\"noopener noreferrer\"><strong>contact the Rutgers Service Management Office<\/strong><\/a>.<\/p>\n<p>[\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/www.youtube.com\/watch?v=1ZqhiwEAtTA&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center\"><strong>ITIL 4 Big Picture: Quick video on ITIL 4 key concepts<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ededed&#8221; custom_padding=&#8221;0px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||12px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_3_font_size=&#8221;21px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center\"><strong>More information<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;25px|25px|25px|25px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: center\"><strong>Education<\/strong><\/h4>\n<h3 style=\"text-align: center\"><i style=\"color: #cc0033\" class=\"far fa-book-reader\"><\/i><\/h3>\n<p style=\"text-align: center\">To view our library of tutorial videos and resource links, please visit our <a href=\"https:\/\/it.rutgers.edu\/service-management\/education-and-training\/\"><strong>education and training<\/strong><\/a> page.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;25px|25px|25px|25px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4 style=\"text-align: center\"><strong>Contact the Service Management Office<\/strong><\/h4>\n<h3 style=\"text-align: center\"><i style=\"color: #cc0033\" class=\"fas fa-headset\"><\/i><\/h3>\n<p style=\"text-align: center\">If you have questions about any Rutgers Service Management initiatives, <a href=\"mailto:smo-support@oit.rutgers.edu\"><strong>please send an email<\/strong><\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITIL training for service&#8230;<\/p>\n","protected":false},"author":910,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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