{"id":1176,"date":"2020-04-30T11:36:26","date_gmt":"2020-04-30T16:36:26","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=1176"},"modified":"2026-06-26T09:40:41","modified_gmt":"2026-06-26T14:40:41","slug":"itil-training-for-service-management","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/itil-training-for-service-management\/","title":{"rendered":"ITIL training for service management"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>ITIL training for service management<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><p>We highly recommend starting with Information Technology Infrastructure Library (ITIL) training. Below are available training opportunities sponsored by the Service Management Office.<\/p>\n<\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards  enhanced-cards color-white\">\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container  color-white\" style=\"; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                \n                \n            <\/div>\n\n                                            <div class=\"before-title enhanced-card box-shadow color-light-gray visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            ITIL 4 Foundation                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p>Rutgers IT provides IT staff an opportunity to attend ITIL 4 Foundation training and certification sessions taught by Rutgers IT staff who are certified trainers for this course. To register for an upcoming session,\u00a0<a href=\"mailto:smo-support@oit.rutgers.edu\" target=\"_blank&quot;\" rel=\"noopener noreferrer\"><strong>contact the Rutgers Service Management Office<\/strong><\/a>.<\/p>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card color-white visual-content-youtube text-align-center\" style=\"align-items:center;\">\n                                                                \n                                            <div class=\"youtube-container\" style=\"aspect-ratio: 16 \/ 9;\">\n                            <iframe src=\"https:\/\/www.youtube.com\/embed\/1ZqhiwEAtTA?controls=0&#038;modestbranding=1\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" style=\"width: 100%; min-height: 250px; height: 100%\" allowfullscreen><\/iframe>\n                        <\/div>\n                    \n                                        <div class=\"content-wrapper\" style=\"padding: 32px;\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            ITIL 4 Big Picture: Quick video on ITIL 4 key concepts                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                                                    <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards  enhanced-cards color-light-gray\">\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container  color-light-gray\" style=\"; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                                    <h2 style=\"text-align: center;\">More information<\/h2>\n                \n                \n            <\/div>\n\n                                            <div class=\"after-title enhanced-card box-shadow color-white visual-content-icon text-align-center\" style=\"align-items:center;\">\n                    \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Education                                                                    <\/h3>\n                            <\/div>\n                        \n                                                                                    <div style=\"margin-bottom: 16px\">\n                                    <i style=\"color: #dd3333\" class=\"fa-classic fa-light fa-book-open-reader medium after-title\"><\/i>\n                                <\/div>\n                                                    \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p style=\"text-align: left;\">To view our library of tutorial videos and resource links, please visit:<\/p>\n<ul>\n<li style=\"text-align: left;\"><a href=\"\/service-management\/training-and-professional-development\/\"><strong>IT Service Management\/ITIL training and professional development<\/strong><\/a><\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n                                            <div class=\"after-title enhanced-card box-shadow color-white visual-content-icon text-align-center\" style=\"align-items:center;\">\n                    \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Contact the Service Management Office                                                                    <\/h3>\n                            <\/div>\n                        \n                                                                                    <div style=\"margin-bottom: 16px\">\n                                    <i style=\"color: #dd3333\" class=\"fa-classic fa-light fa-headset medium after-title\"><\/i>\n                                <\/div>\n                                                    \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p>If you have questions about any Rutgers Service Management initiatives,\u00a0<a href=\"mailto:smo-support@oit.rutgers.edu\"><strong>please send an email<\/strong><\/a>.<\/p>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":910,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-1176","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is 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