{"id":1168,"date":"2020-04-30T11:32:44","date_gmt":"2020-04-30T16:32:44","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=1168"},"modified":"2025-06-24T11:15:44","modified_gmt":"2025-06-24T16:15:44","slug":"it-service-catalog","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/it-service-catalog\/","title":{"rendered":"IT service catalog"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4><strong>What is an IT service catalog?<\/strong><\/h4>\n<p>The IT service catalog provides a single source of information about IT services. <!--The IT Services Portal provides a website with self-service and self-help functions that enables and empowers users to request services, find information, and report and resolve issues.--><\/p>\n<h4><strong>Service catalog management<\/strong><\/h4>\n<p>Service catalog management helps us maintain the accuracy and availability of our IT service catalog.<\/p>\n<h4><strong>Primary objectives<\/strong><\/h4>\n<p>The primary objectives of service catalog management are:<\/p>\n<ul>\n<li>Acquire the service definition and other information about the service from the service owner.<\/li>\n<li>Publish service catalog standards and coordinate approvals of standards.<\/li>\n<li>Production and maintenance of an accurate IT service catalog.<\/li>\n<\/ul>\n<h4><strong>Benefits and value to Rutgers<\/strong><\/h4>\n<ul>\n<li>IT services and the methods to request or report issues with IT services are clearly defined.<\/li>\n<li>Provides a reliable information channel with customers, relieving IT support personnel from ad hoc information requests.<\/li>\n<li>Future services are communicated in one central location using one medium. <!--(IT Services Portal)--><\/li>\n<li>IT service details are maintained in one central location.<\/li>\n<li>When linked with request fulfillment, the service catalog can be a portal for customer service requests for orderable services. <!-- (IT Services Portal)--><\/li>\n<\/ul>\n<p>To learn more or onboard to the IT service catalog, email us at <a href=\"mailto:\">smo-support@oit.rutgers.edu<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is an IT service&#8230;<\/p>\n","protected":false},"author":910,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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