{"id":1168,"date":"2020-04-30T11:32:44","date_gmt":"2020-04-30T16:32:44","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=1168"},"modified":"2026-01-29T11:04:17","modified_gmt":"2026-01-29T16:04:17","slug":"it-service-catalog","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/it-service-catalog\/","title":{"rendered":"IT service catalog"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>IT service catalog<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--rich-text  rich-text\">\n\n<div class=\"c--component c--rich-text\">\n        \n    <div class=\"f--field f--rich-text \"><h2><strong>What is an IT service catalog?<\/strong><\/h2>\n<p>The IT service catalog provides a single source of information about IT services.<\/p>\n<h2><strong>Service catalog management<\/strong><\/h2>\n<p>Service catalog management helps us maintain the accuracy and availability of our IT service catalog.<\/p>\n<h2><strong>Primary objectives<\/strong><\/h2>\n<p>The primary objectives of service catalog management are:<\/p>\n<ul>\n<li>Acquire the service definition and other information about the service from the service owner.<\/li>\n<li>Publish service catalog standards and coordinate approvals of standards.<\/li>\n<li>Production and maintenance of an accurate IT service catalog.<\/li>\n<\/ul>\n<h2><strong>Benefits and value to Rutgers<\/strong><\/h2>\n<ul>\n<li>IT services and the methods to request or report issues with IT services are clearly defined.<\/li>\n<li>Provides a reliable information channel with customers, relieving IT support personnel from ad hoc information requests.<\/li>\n<li>Future services are communicated in one central location using one medium.<\/li>\n<li>IT service details are maintained in one central location.<\/li>\n<li>When linked with request fulfillment, the service catalog can be a portal for customer service requests for orderable services.<\/li>\n<\/ul>\n<p>To learn more or onboard to the IT service catalog, email us at\u00a0<a href=\"mailto:smo-support@oit.rutgers.edu\">smo-support@oit.rutgers.edu<\/a>.<\/p>\n<\/div><!-- f--field f--rich-text -->\n\n    <\/div><!-- c--component c--rich-text -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":910,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-1168","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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