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ScarletMail is the official email service for Rutgers students. Departments may provide additional email accounts to students if needed.

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It is recommended that you create and use an email alias (e.g. first.last@rutgers.edu). You can manage your delivery email addresses (where you want your email delivered) and your aliases (the address that you give people to use to contact you) by going to netid.rutgers.edu and clicking on Manage Email Addresses. Your ScarletMail email address is netid@scarletmail.rutgers.edu.

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Rutgers Connect is the official Mail and Calendering system for faculty and staff, however, any faculty or staff member can create a ScarletMail account as well.

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People who graduate from Rutgers may keep their ScarletMail accounts, with access to ScarletApps, for as long as they wish. People who leave Rutgers without formally graduating, even if only for one semester, are subject to a twice-yearly audit of ScarletMail accounts and may have their accounts closed.

Alumni who no longer want their ScarletMail accounts should write to help@oit.rutgers.edu from their ScarletMail account, as proof they are the account owner, to request its closure.  Closing a ScarletMail account will also remove access to other ScarletApps services. There is no way to remove a single ScarletApps service.

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To access ScarletMail via a web browser, visit the Activation page. To log in, use your NetID and password.

To protect Rutgers students, we require a separate password for access to ScarletApps for non-browser-based services such as mobile devices and desktop clients (e.g. Outlook, iPhone, Blackberry, library kiosk, etc.) This password is referred to as your ScarletApps Mobile/IMAP/POP Password. For directions on creating or changing your ScarletApps Mobile/IMAP/POP Password, go to the “EMAIL & MOBILE” section of the FAQs.

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While you are registered as a student, you cannot request that your ScarletMail account be deleted. You must have a ScarletMail account as one account where official email is guaranteed to be received.

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Reminder: This service uses your Google Mobile password
We have created documentation for Apple Mac Mail, Outlook and Thunderbird.

For more information on how to configure your client/device for IMAP/POP access, visit:
mail.google.com/support/bin/answer.py?answer=75726 or
mail.google.com/support/bin/answer.py?answer=12103 or
mail.google.com/support/bin/answer.py?hl=en&answer=13287 or
mail.google.com/support/bin/answer.py?hl=en&answer=78799.

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To change the “From:” address of your message, visit the ScarletMail KnowledgeBase.

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We do not recommend doing this. Students are required to have ScarletMail accounts so that they can receive official messages from Rutgers. We cannot guarantee delivery of official Rutgers email to non-Rutgers accounts.

The recommended way of accomplishing something like what you want is to list your firstname.lastname@rutgers.edu personalized address as your official Rutgers address. You can then have that alias deliver to both your ScarletMail and your external account addresses.  You can prefer to read the copies on the external account, but if a message fails to be delivered there, you can find the copy on the ScarletMail account.  Please make sure to log into your ScarletMail account every so often to delete any unneeded duplicate messages.

You can make the above settings through the “Manage Email Addresses” link on the netid.rutgers.edu website.

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ScarletMail accounts are required to use the NetID as the account name, so it is not possible to change the account name.  However, you can set up a personalized email address, or mail alias, in the form of “firstname.lastname@rutgers.edu”, and set ScarletMail (or most preferred mail programs) to send using that address in the From line, rather than the netid@scarletmail.rutgers.edu address. Visit the ScarletMail KnowledgeBase for more details.

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Students can continue to use their personal Gmail account. A ScarletMail account is a separate account that does not affect existing Gmail accounts. The advantage of the ScarletMail account is 25 gigabytes of storage, in an ad-free environment that maintains your Rutgers identity through your email address.

The difference is mostly on the look and feel of the applications. Behind the scenes, Google also delegates control of Rutgers Google Apps and user accounts to Rutgers system administrators.

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Yes, multiple sign-ins with the same browser needs to be enabled. This can be done using the multiple sign-in settings page.

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Instructions on setting up an iPhone or iPad to access ScarletMail can be found at the ScarletMail KnowledgeBase.

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Gmail is different from regular email services in that it does not use a folder system for organizing emails. Instead, it uses Filters and Labels. For more information on how to organize your email, please visit Google Support. There you will find information on Filters, Labels, Storage and Archiving.

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If you are an affiliate of the Rutgers Biomedical and Health Sciences department and are attempting to activate your NetID for the first time, you may receive an error stating that there is no email address associated with your account.  This is because those with an active RBHS role are typically flagged in our systems as having access to Protected Health Information (PHI) and, therefore, are not allowed to set a Scarletmail, EDEN, or RCI account as a delivery address for themselves.  RBHS affiliates may be able to obtain a Scarletmail but cannot use it as a delivery address nor as their primary email address.

The primary email service that is provided to RBHS users is Connect (Office 365). This service is better encrypted to keep protected information secure, however, it is not automatically activated for RBHS employees and must be requested by their respective department. Since Connect accounts are not automatically obtained like Scarletmail accounts, if an RBHS worker does not have one upon activating their NetID they will be prompted with an error message.

RBHS users are only allowed to set a delivery address that is an RBHS email account. They are only allowed to use their alias or RBHS email account as an official Rutgers email address and are not permitted to forward their RBHS email to another account.

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You can send and receive messages up to 25 megabytes (MB) in size.

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If you delete a message or document, it will be placed in your Trash folder for 30 days. After 30 days, it will be deleted permanently. However, once you empty click “Empty Trash now” or “Delete forever,” the deleted message can no longer be retrieved. OIT does not have access to restore deleted data. For more information on deleting messages, please visit: Google Support – Deleting Messages.

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