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Any Rutgers University student, faculty, staff, guest, retiree, or professor emeritus with a valid NetID can log into RUWireless Secure. If you do not have a Rutgers NetID you may use RUWireless.

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Try one of our RUWireless Secure How-Tos found here.

If you are still having issues, contact your local Help Desk.

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Sending email is possible, though restricted. Most email clients send mail using the SMTP protocol. Due to a large increase of email viruses that spread using SMTP, RUWireless prevents its users from connecting to non-Rutgers SMTP email servers (ports 25 and 465). Users are still able to send email through webmail services or through trusted Rutgers SMTP servers such as smtp.rutgers.edu or smtp.gmail.com.

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If you are in a RUWireless coverage area and connected to RUWireless, then you should get redirected when you attempt to load any Rutgers or external webpage. If you do not get redirected, you should try to refresh your browser after 45 seconds. In some cases when you first connected to a wireless network, multiple applications and/or browser extensions can try to update all at once, making our system think your computer is infected with a virus or spyware. This will cause you to be put in a penalty role for 30 seconds. After those 30 seconds, you will be released from this role. Restarting your browser will not help fix this problem. Restarting your browser will just cause all of your extensions to be reloaded thus causing the same problem again.

In other cases, the webpage you are trying to reach might not be redirectable. We are unable to redirect all SSL encrypted pages (https) and a few other pages. So try to load another webpage such as cnn.com, weather.com, nytimes.com, foxnews.com.

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We have manual configuration information available, if you need assistance with setup please contact the Help Desk.

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There are several reasons why the wireless connection is slower than a wired connection. First, the technology itself is slower than most wired connections. Second, RUWireless uses a QoS bandwidth limitation to provide a fair level of service to all users. Without it, it would be possible for a single user to sit very close to an access point and “hog” all of the bandwidth. Third, the amount of bandwidth you get is somewhat determined by how strong your signal is, so even though the RUWireless team has made every effort to provide clear strong signals in marked coverage areas, there still remains the possibility of outside interference such as microwaves and cordless phones which can drastically affect bandwidth.

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RUWireless access points support the 802.11a, 802.11ac, 802.11b, 802.11g, and 802.11n standards.

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Yes, but Linux devices must manually configure.

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It is relatively easy to use the built-in firewalls in Windows and macOS and they do provide valuable protection against other wireless hosts using RUWireless. Please note that the wireless gateways that control your access to RUWireless also act as powerful firewalls to protect you against hosts on the other side of the gateway.

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RUWireless is made available to departments on a contractual basis. Please use the following tool to submit your request to install RUWireless in your department or building: https://tdtools.rutgers.edu/pmrt/

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RUWireless Secure no longer offers the option to create non-user accounts through the RGAMS interface. For non-user accounts please contact help@oit.rutgers.edu with the use case for your account request. Non-affiliates may use RUWireless or request a guest NetID to receive RUWireless Secure access.

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Visit our how-to article to learn how to print to campus computer labs.

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