{"id":1745,"date":"2026-02-16T22:56:37","date_gmt":"2026-02-17T03:56:37","guid":{"rendered":"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/?page_id=1745"},"modified":"2026-06-07T16:22:54","modified_gmt":"2026-06-07T21:22:54","slug":"linking-to-external-knowledge-base-or-faq-pages","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/linking-to-external-knowledge-base-or-faq-pages\/","title":{"rendered":"Linking to external knowledge base or FAQ pages"},"content":{"rendered":"
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Linking to external knowledge base or FAQ pages<\/h1>\n\n<\/div>\n\t\t\t\t
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In addition to creating your own how-to articles or FAQ pages, you can link to external how-to articles, for example those housed on vendor sites such as Box, WebEx, MicroSoft, etc. The link to the external article will appear on your subsite’s knowledge base landing page (it.rutgers.edu\/subsite<\/strong>\/knowledgebase) with an icon to show the item is external.<\/p>\n

To link to an external KB article or FAQ:<\/p>\n

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  1. Check off the “Is External Resource” option.\"screenshot\"<\/li>\n<\/ol>\n

    2. Add a title.<\/p>\n

    \"screenshot\"<\/p>\n

    3. Add a topic.<\/p>\n

    \"screenshot\"<\/p>\n

    4. Add a url.<\/p>\n

    5. Publish.<\/p>\n

    \"\"<\/p>\n

     <\/p>\n

     <\/p>\n<\/div>\n\n <\/div>\n