{"id":1702,"date":"2026-02-16T15:45:04","date_gmt":"2026-02-16T20:45:04","guid":{"rendered":"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/?page_id=1702"},"modified":"2026-02-16T15:45:05","modified_gmt":"2026-02-16T20:45:05","slug":"creating-rutgers-it-knowledge-base-articles","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/creating-rutgers-it-knowledge-base-articles\/","title":{"rendered":"Creating Rutgers IT knowledge base articles"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-white\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>Creating Rutgers IT knowledge base articles<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--rich-text  rich-text\">\n\n<div class=\"c--component c--rich-text\">\n        \n    <div class=\"f--field f--rich-text \"><p>1. Under &#8220;KB Articles,&#8221; click &#8220;Add New KB Article.&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-635\" src=\"https:\/\/it.rutgers.edu\/documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-add-new.png\" alt=\"KB add new graphic\" width=\"504\" height=\"211\" srcset=\"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-add-new.png 504w, https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-add-new-300x126.png 300w\" sizes=\"auto, (max-width: 504px) 100vw, 504px\" \/><\/p>\n<p>2. Add a page title and add page content.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-636\" src=\"https:\/\/it.rutgers.edu\/documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-content.png\" alt=\"KB add content graphic\" width=\"711\" height=\"587\" srcset=\"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-content.png 711w, https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-content-300x248.png 300w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>3. Review page content and click &#8220;Publish.&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-637\" src=\"https:\/\/it.rutgers.edu\/documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-publish.png\" alt=\"KB publish graphic\" width=\"327\" height=\"318\" srcset=\"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-publish.png 327w, https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/wp-content\/uploads\/sites\/13\/2019\/10\/kb-publish-300x292.png 300w\" sizes=\"auto, (max-width: 327px) 100vw, 327px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"font-weight: 400;\">Topics for KB Articles<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To add a knowledge base topic, visit &#8220;<\/span><b>KB Articles&#8221; &gt; &#8220;Topics<\/b><span style=\"font-weight: 400;\">.&#8221; You can also add a new topic when adding a specific article.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">General Information is the catch-all topic for KB articles. The rest of the topics are specific to each subsite\u2014i.e., the topics are not shared among subsites.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><!-- f--field f--rich-text -->\n\n    <\/div><!-- c--component c--rich-text -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-1702","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Creating Rutgers IT knowledge base articles - Rutgers IT Site Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/creating-rutgers-it-knowledge-base-articles\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Creating Rutgers IT knowledge base articles - 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