{"id":1683,"date":"2026-02-16T14:54:17","date_gmt":"2026-02-16T19:54:17","guid":{"rendered":"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/?page_id=1683"},"modified":"2026-02-16T14:55:25","modified_gmt":"2026-02-16T19:55:25","slug":"alerts-functionality-on-the-rutges-it-web-site","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/alerts-functionality-on-the-rutges-it-web-site\/","title":{"rendered":"Alerts functionality on the Rutges IT web site"},"content":{"rendered":"
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Alerts functionality on the Rutgers IT web site<\/h1>\n\n<\/div>\n\t\t\t\t
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To access the alerts function of the Rutgers IT website, make sure you are in the main IT website (“Information Technology”<\/strong> should appear next to “My Sites”<\/strong> in the vertical WordPress navigation bar). From the main IT website, choose to view the dashboard and “Alerts”<\/strong> will be listed on the left hand navigation bar.<\/p>\n

Adding a new Alert<\/strong><\/h4>\n

Slack updates<\/strong>: If you revise an existing alert by either changing the “Update Status Type” field or the “Update Description” field, a new Slack will not be broadcast to the channel.<\/p>\n

From the dashboard, visit “Alerts”<\/strong> > “Add new”<\/strong> and enter a title for the alert.<\/p>\n

Next select the “Add Alert Update”<\/strong> button, which allows you to create the first item in the alert.<\/p>\n

\"alerts<\/p>\n

From here, do the following:<\/p>\n

    \n
  • Enter “Time of Update<\/strong>.” You can also choose “Now.”<\/strong><\/li>\n
  • Enter “Status Type”<\/strong>:<\/li>\n<\/ul>\n

    – If this is an outage, use Identified or Investigating as the status type for the first alert item.<\/p>\n

    – If this is a planned maintenance, use Scheduled as the status type for the first alert item.<\/p>\n

      \n
    • Enter “Description<\/strong>.”<\/li>\n
    • Change “Published” date in the “Publish” sidebar to the date\/time of the start of the alert.<\/li>\n
    • Publish when finalized.<\/li>\n<\/ul>\n

      Adding new status updates to existing alerts<\/strong><\/h4>\n

      When you need to provide a status update for an already-published alert, visit the alerts menu on the dashboard and choose the alert you would like to update.<\/p>\n

        \n
      • Choose “Add Alert Update<\/strong>,” which will allow you to add another labeled item (i.e., with a label like “Monitoring”, “In Progress”, etc.).<\/li>\n
      • Enter “Time of Update<\/strong>.”<\/li>\n
      • Enter the “Status Type<\/strong>,” choosing from the various options and trying to stay within these general guidelines:<\/li>\n<\/ul>\n

        – If an alert has not been resolved, choose “<\/strong>Update”, “Monitoring”, “In Progress” or “Investigating”<\/strong> depending on the status.<\/p>\n

        – For outages or other unexpected issues, use “Resolved”<\/strong> for the last alert item when the issue has been resolved.<\/p>\n

        – If a “Resolved”<\/strong> issue occurs again, within a short time after being resolved, change the existing “Resolved” status to “Update”<\/strong> when you provide additional information.<\/p>\n

        – For planned maintenances, use “Completed”<\/strong> for the last alert item instead.<\/p>\n

          \n
        • Enter “Description<\/strong>.”<\/li>\n
        • Publish when finalized.<\/li>\n<\/ul>\n

          Current Alerts and Notices vs. Past Alerts and Notices<\/strong>
          \nIf an Alert\u2019s latest Update Status Type<\/strong> is set at Identified<\/strong>, Monitoring<\/strong>, In Progress<\/strong>, Investigating<\/strong>, Update<\/strong>, or Scheduled<\/strong>, the alert will remain in the Current Alerts and Notices<\/strong> section regardless of the Time of Update<\/strong> of the latest Alert update.<\/p>\n

          If you would like an Alert to remain in the Current Alerts and Notices<\/strong> section no matter what the latest Time of Update<\/strong> or Update Status Type<\/strong> is, toggle the Persistent Alert<\/strong> (found on the right column) to On.<\/p>\n

          Once the status type is changed to Notification<\/strong>, Resolved<\/strong>, or Completed<\/strong>, the alert will appear in the Past Alerts and Notices<\/strong> section within 24 hours.<\/p>\n

          Adding major alerts to Rutgers IT website homepage<\/strong><\/p>\n

            \n
          • To make the Alert bell turn red on the homepage<\/strong> indicating that there is a significant alert, visit Theme Settings on the left side navigation bar on the main\u00a0IT site\u2019s dashboard. Choose the Alerts<\/strong> tab and then toggle the Alert Bell<\/strong> switch to On<\/strong>.<\/li>\n
          • To activate a site-wide banner on the top of the site on all pages<\/strong>, visit Theme Settings on the lefthand navigation bar for main IT site\u2019s dashboard. Choose the Alerts tab and then follow these instructions:<\/li>\n<\/ul>\n
              \n
            1. Toggle the Global Alert<\/strong> switch to Enable<\/strong>.<\/li>\n
            2. Enter the URL of the Alert you need to link to.<\/li>\n<\/ol>\n

              Messages under Alerts landing page and individual pages<\/strong><\/p>\n

              The standing messages on these pages should be revised only by the IT communications team. These are revised by visiting the Theme Settings at the core site.<\/p>\n

              \"alert<\/p>\n

               <\/p>\n

              Updating alerts on Facebook and Twitter accounts<\/span><\/span>\u00a0<\/span><\/strong><\/p>\n

              For Facebook:<\/strong><\/p>\n

                \n
              • Reference the first section of the Alert<\/strong> page titled WP2Social Auto Publish<\/strong>.<\/li>\n
              • Toggle to Yes<\/strong> so that it is highlighted blue for the Facebook post.<\/li>\n
              • Posting method<\/strong> should read \u201cShare a link to your blog post.\u201d<\/li>\n
              • Make sure that the Message format for posting<\/strong> section features {POST_TITLE} only.<\/li>\n
              • Click the blue Update<\/strong> button located on the right side navigation bar to post when you are done with the Alert Update and social media posts.<\/li>\n<\/ul>\n

                For Twitter:<\/strong><\/p>\n

                  \n
                • WP to Twitter<\/strong> is located on the right side navigation bar on the bottom.<\/li>\n
                • Type in your custom Twitter post.<\/li>\n
                • Make sure Tweet<\/strong> is highlighted in blue.<\/li>\n
                • Click the blue Tweet Now<\/strong> button at the top of the section when you are ready to post.<\/li>\n
                • Click the blue Update<\/strong> button located on the right side navigation bar to post when you are done with the Alert Update and social media posts.<\/li>\n<\/ul>\n<\/div>\n\n <\/div>\n\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-1683","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAlerts functionality on the Rutges IT web site - Rutgers IT Site Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/rutgers-it-site-documentation\/alerts-functionality-on-the-rutges-it-web-site\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alerts functionality on the Rutges IT web site - 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