Enabling mobile device management on iOS devices


Enabling mobile device management will allow you to access your Rutgers Connect email, calendar, contacts, and other University data through their native iOS apps.

  1. Open the Settings app on your iOS device and navigate to Mail > Accounts. Check if there are any existing accounts connecting to Office 365/Exchange.

  2. If an Exchange mail account is found, look under the Server field. If it is connecting to outlook.office365.com, delete it. Failure to delete this may cause the compliance check to fail, or to get stuck on the "Checking compliance" step. New mail account settings will be downloaded automatically after the device is setup.

         Exchange configuration page in iOS settings

  3. Open the App Store on your iOS device. Search for Intune Company Portal and install the app. An Apple ID account will be required to download it.

              

  4. Once installed, open the app and sign in with your email in the format of NetID@domain.rutgers.edu

         Sign in page to the Intune Company Portal app

  5. Follow the steps on the screen to begin enrolling your device. Click Begin > Continue > Continue > Enroll

  6. When prompted, open the Settings app. There should be an Install Downloaded Profile prompt with a red circle badge. You have 8 minutes to install the profile or the badge will disappear. After about 15 minutes the profile is removed from the device and enrollment must be restarted. You can also locate the profile while in your Settings app by navigating to General > Profiles (or VPN & Device Management).

    Note: This section of the Settings app may be named differently depending on profiles currently on the device.

  7. Follow the prompts to install the profile and complete device enrollment. You may be required to change the device’s passcode during this process. 
    1. Click Install on the upper right hand of the Management Profile details page, you may be prompted to enter your Device's passcode. 
    2. Click Install > Install > Trust 
    3. You'll then see a confirmation that the Profile was installed. Click Done

           Install profile prompt install profile prompt install profile prompt

      Note: Once a Management Profile is installed, the name of the section changes to “VPN & Device Management”.

  8. Open the Intune Company Portal app and follow the prompts to complete the setup process. 
    1. It will check that your device meets the compliance requirements. 
    2. Click Continue, then Done to complete the setup process. 
  9. Your device is now secured and granted access to e-mail, calendar, contacts and University data.
  10. The Office 365 Exchange mail settings will be automatically configured in the native iOS Mail app.

 

Troubleshooting

  1. If the compliance check screen remains for more than 5 minutes, force-close the Company Portal app.
  2. Proceed to step 1 and 2 to check and remove any existing Office 365 account configurations.
  3. After completing steps 1 and 2, reopen the Company Portal app and follow the prompts to continue enrollment.
  4. When opening the Company Portal app, you can force the device to check compliance by tapping on the device and Check Settings.
  5. If enrollment stops and remains at this screen, tap the refresh icon to continue.

    Tap refresh icon to continue enrollment