Skip to main content

I can’t find some of my messages – is there anywhere I can check besides Clutter and Deleted Items?

In addition to Clutter and Deleted Items, you should check your top-level folder when a message seems to have gone missing. In Outlook OWA, this folder appears above your inbox and is labeled with your full name (e.g Fawn Jones); in desktop clients such as Outlook 2016 or Thunderbird, it is labeled with your email address (e.g fawnjo@connect.rutgers.edu). Once you have opened the top-level folder, you can drag any messages that might be there and drop them into your main inbox or one of its sub-folders.

View All FAQs in this Section