There could be many reasons for this. The Office 365 spam filtering may believe some messages sent to your account look like spam and will have put them into the “Junk Email” folder. Alternately, the “Clutter” feature of Office 365 attempts to determine which mail you receive is actually important and may have moved mail from some people into the “Clutter” folder. See the “What is Clutter and how do I use it?” question below for more information about Clutter.
If none of the above helps, please contact the Help Desk or your local IT support.View All FAQs in this Section