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Why is the from field in Outlook not my primary email address?

Rutgers Connect supplies users with two identifiers:

  • Sign In Address. This will always be in the format of If you would like confirmation on what your Rutgers Connect sign-in information is, please visit the Manage Email address page at Your sign-in address can be found in the Rutgers Connect Account Information section.
  • Primary Address.  A primary address is the email address your Rutgers Connect account will send mail from. Learn more about “Changing your default email address in Rutgers Connect.”

Outlook will show your Sign In Address in the “from” field:

This cannot be changed. Messages sent out via Outlook will be sent from your Primary Address, despite the From field displaying your Sign In address.

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