Skip to main content

By default your name in Rutgers Connect is displayed as it appears in the payroll system. If you are in the process of a legal name change and your name will be changed in the payroll system, this change will be reflected in Rutgers Connect as well after it has been processed.

If you want your name displayed differently than how it appears in payroll, you will need to speak to your Connect domain administrator. Not all changes are allowed, as your name must still be able to identify you. Listed below are some common examples of acceptable display names.

  • Using an abbreviation of your first name (eg. Bob instead of Robert, A. instead of Arthur).
  • Displaying your middle name instead of your first name, or an abbreviation or common form of your middle name.
  • Displaying a nickname instead of your first name.
  • Displaying your first name (or alternative forms) and last names in a different order.

Please note that this change will only affect the Global Address List. If anyone has you manually saved as a personal contact, that name will not be affected by the global change.

Link to this Answer

Yes. Rutgers Connect allows users to send mail using a Personalized Email Address. Learn more about “Changing your default email address in Rutgers Connect.”

Link to this Answer

Yes. See Microsoft’s “Connect email accounts in Outlook on the web” document.

If connecting to a ScarletMail account, use the separate mobile password, rather than your NetID password.

Link to this Answer

Rutgers Connect supplies users with two identifiers:

  • Sign In Address. This will always be in the format of netid@domain.rutgers.edu. If you would like confirmation on what your Rutgers Connect sign-in information is, please visit the Manage Email address page at https://netid.rutgers.edu. Your sign-in address can be found in the Rutgers Connect Account Information section.
  • Primary Address.  A primary address is the email address your Rutgers Connect account will send mail from. Learn more about “Changing your default email address in Rutgers Connect.”

Outlook will show your Sign In Address in the “from” field:

This cannot be changed. Messages sent out via Outlook will be sent from your Primary Address, despite the From field displaying your Sign In address.

Link to this Answer
  • No. The Acceptable Use Policy states that all University business be conducted using the Official University email and calendar service, Rutgers Connect. This is necessary in order to meet federal, state and local, legal, regulatory and statutory requirements (e.g., HIPAA, OPRA, FERPA, GLBA); and in a manner which ensures business continuity, enables proper E-Discovery and handles data in a secure and compliant manner.
  • You may resend an individual message to an external email account.

We apologize for any inconvenience this may cause, but to keep it safe and secure you are unable to forward mail automatically from Rutgers Connect.

Link to this Answer

If you are experiencing issues with connect.rutgers.edu failing to load properly, please try to log in via https://outlook.office.com/. This is the standard Office 365 login page provided by Microsoft. You can log in using your normal email account address and NetID password.

Link to this Answer

Documentation on how to set up automatic replies in Rutgers Connect can be found at the Microsoft Office website.

Link to this Answer

Rutgers Connect has a hierarchical file structure, just as most modern mail programs do.

Link to this Answer

100 GB of mail storage and 5 TB of personal file storage (OneDrive). Archive space is 100 GB.

Link to this Answer

Specific steps will differ according to the mail program you are using.

In the Office 365 Web interface:

  1. Open the folder containing the message to be attached.
  2. Create a new email message.
  3. Drag the message from the folder list into the new email message.
  4. Address the message and send as usual.

In the Outlook desktop client:

  1. Open the folder containing the message to be attached.
  2. Highlight the email in question.
  3. Press the CTRL + ALT + F keys.
  4. Address the message and send as usual.

In Thunderbird:

  1. Open the folder containing the message to be attached.
  2. Create a new email message.
  3. In the Preview Pane, click on the message and drag it into the body of a new message.
  4. Address the message and send as usual.
Link to this Answer

150 MB within Rutgers Connect, although the mail server used by a recipient outside of Rutgers Connect may not accept such a large attachment.

Link to this Answer

There could be many reasons for this. The Office 365 spam filtering may believe some messages sent to your account look like spam and will have put them into the “Junk Email” folder.  Alternately, the “Clutter” feature of Office 365 attempts to determine which mail you receive is actually important and may have moved mail from some people into the “Clutter” folder. See the “What is Clutter and how do I use it?” question below for more information about Clutter.

If none of the above helps, please contact the Help Desk or your local IT support.

Link to this Answer

Clutter is an Office 365 tool which moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

When your Office 365 account is created, Clutter is turned off, but it monitors your email reading and turns itself on after a couple of weeks. This may cause some mail to be removed from your Inbox.  If you choose to turn Clutter off again, it will remain off.

Microsoft has documentation for using Clutter.

Link to this Answer

In addition to Clutter and Deleted Items, you should check your top-level folder when a message seems to have gone missing. In Outlook OWA, this folder appears above your inbox and is labeled with your full name (e.g Fawn Jones); in desktop clients such as Outlook 2016 or Thunderbird, it is labeled with your email address (e.g fawnjo@connect.rutgers.edu). Once you have opened the top-level folder, you can drag any messages that might be there and drop them into your main inbox or one of its sub-folders.

Link to this Answer

If the desktop client’s local archiving option appears to be greyed-out, this is likely due to in-place archiving being enabled for the user in Rutgers Connect. OIT does not recommend the use of local archiving as it complicates troubleshooting and has eDiscovery implications.

Link to this Answer

No email filtering system is perfect, so occasionally a dangerous phishing message may get past O365’s spam filtering. In the event that this happens, OIT will protect users by removing these messages post-delivery from the mailboxes of all the people who received it. Users may be concerned when they notice these messages disappear from their mailbox, but it is important to note that this removal does not indicate any sort of compromise. The messages are removed without anyone from OIT accessing the user’s mailbox or reading their mail; it is done in bulk, and this admin activity is logged. Copies of the removed messages are preserved for a short period of time to ensure no unintended messages were removed.

Link to this Answer

Microsoft provides its own spam filtering service.

Learn more about the Junk Email Filter (for the Microsoft Outlook application,) or learn about Junk email and phishing (for Outlook on the web.)

If you receive a phishing scam or other malicious email, please forward the full email to abuse@rutgers.edu

You can find more information about reporting abuse at https://rusecure.rutgers.edu/content/abuse.

Link to this Answer

When you first log in, the OWA displays only the most recently used folders. A “More” link appears below the folder list.  Click that to see all your folders.  The first set of most recently used folders will appear as “Favorites”, and the list of all folders below that, under your name. A scroll bar will appear next to the folder list, if necessary.

If a folder has sub-folders, the parent folder will have a “v” symbol next to it.  Click that to see the sub-folders; the “v” turns into “^”.  Click the “^” to hide the sub-folders again.

Link to this Answer

1. Navigate to the folder you are trying to change the view for (ex. inbox, sent).
2. Click on All to open the drop down menu.
3. Under View as, select Messages or Conversations.

Link to this Answer

Collecting email headers can be done the same way for OWA as well as Outlook 2016, 2013, and 2010 on both Windows and Mac. The easiest method is to compose a new email and then drag the email whose headers you would like to collect into this new email. The message will be added as an attachment and all of its information, including headers, will be available to the support staff you are asked to send them to. Although this is the easiest way, users who are concerned about sharing message content may prefer an alternative which shares only header information. In OWA, right-click a message in your inbox and click “View Message Details” from the context menu, then copy the text displayed and paste it into an email. In the desktop client, open the message in a new window, click “File” > “Properties”, copy all text from the “Internet Headers” box, and paste it into an email. For more information about email headers, users may wish to view the Rutgers Connect FAQ for delegated admins.

Link to this Answer

There are separate search tools within each of the major applications, such as the Outlook Web ApplicationCalendar, and OneDrive.

Link to this Answer

All requests for access to email are carefully screened by Rutgers Legal and Compliance departments.  Rutgers has been required to provide such data using various tools in the past and the requirement here is not changing.

Rutgers email administrators have always had the capability to access account holder’s email but have only done so under direct guidance of Rutgers Legal in response to a subpoena, eDiscovery and OPRA requests. Additionally, Microsoft keeps strict records on who accesses accounts, which cannot be modified by Rutgers.

Link to this Answer

Yes, Rutgers Connect, powered by Office 365, is a service included in the scope of FedRAMP.

The US Federal Risk and Authorization Management Program (FedRAMP) was established to provide a standardized approach for assessing, monitoring, and authorizing cloud computing products and services under the Federal Information Security Management Act (FISMA), and to accelerate the adoption of secure cloud solutions by federal agencies.

While the Rutgers Connect service is FedRAMP compliant, significant compliance efforts are still needed by researchers and departments to be FISMA Compliant.

Additional information can be found at:

https://rusecure.rutgers.edu/fisma

https://www.microsoft.com/en-us/TrustCenter/Compliance/FedRAMP

Link to this Answer

In general, information on accounts on Rutgers services, including Rutgers Connect, is accessible only by the specific account holder, until it is shared by that account holder with others.  However, as Rutgers is a public university,  all information on Rutgers services may be subject to legal requests, such as the Open Public Records Act (OPRA) requests, court orders, or litigation.

Aside from such requests, the only people authorized to see such documents other than the account holder would be system administrators who have special privileges, usable under very limited circumstances, for this purpose.

At Rutgers, only a few highly trained individuals working for OIT have this type of privilege. They work under clearly stated rules on privacy, user responsibilities, system administrator responsibilities, and violations handling. We take this very seriously. The specific circumstances are covered in the Acceptable Use Policy found in the Rutgers policy library.

Microsoft also takes this responsibility seriously.  For example, visit:
https://products.office.com/en-us/business/office-365-trust-center-compliance
https://products.office.com/en/business/office-365-trust-center-cloud-computing-security
https://www.microsoft.com/online/legal/v2/?docid=24&langid=en-us

They also have a very detailed white paper on this topic: https://www.microsoft.com/en-us/download/details.aspx?id=26552

Account holders should keep in mind that Rutgers email services are for work purposes and as such are not truly private.

Link to this Answer

It is only required to use Mobile Device Management if you want to use the native application(s).  This is to protect your private information and any University data shared with you, in case your mobile device is lost or stolen.  You can use the mobile browser to access your Rutgers Connect email and calendar without having to install Intune.

Link to this Answer

While Skype for Business is part of the Office 365 suite, conference software was not part of the focus of the email and calendaring committee, users that have a Rutgers Connect account can now purchase a subscription for Microsoft Skype for Business PSTN Conferencing:

https://software.rutgers.edu/product/3373

Users that commonly organize PTSN conferencing meetings will require their own license as each license is associated with an individual user.

Skype for Business PSTN conferencing shares functionality of GoToMeeting/Webex.

Link to this Answer

Read the message. Next to the “Reply All” button, click the down-pointing arrow and select “View message details”. This will show the full headers in a new window.

Link to this Answer

You can first mark the message as not junk by clicking the “Not Junk” button above the message. This will also whitelist the sender, so future messages from them do not go to your junk folder. If you notice that the Junk filtering system inappropriately and consistently marks certain messages as junk, you can forward messages to not_junk@office365.microsoft.com which can help improve the filtering system.

Link to this Answer