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Each Rutgers Connect license allows a user to install:

  • 5 copies of Office 2016 on your desktop (PC or Macs)
  • 5 copies of Office 2016 for your tablets (Windows, iPad, Android)
  • 5 copies of Office 2016 for your phones
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Office 365 Advanced Threat Protection (ATP) acts as a second layer of protection for attachments and links included in email messages for Rutgers Connect. ATP is compromised of two components:

Attachment Scanning:

All attachments never before seen by Rutgers Connect, including those attached to external and internal messages, will be thoroughly checked for any possible malware components by ATP.   If ATP detects a malicious attachment, it will remove the attachment and deliver the email with a note regarding the removed attachment.

This scanning may delay the delivery of a message by a few seconds or minutes.

URL Scanning and Wrapping:

ATP will scan and follow all web addresses (URLs) arriving from outside Rutgers Connect for known malicious content, including both malware and phishing sites.  Links viewed in plain text mail will be rewritten to link first to a address and will likely be longer than the original URL. Non-harmful links will act normally when clicked on, while links identified as harmful will redirect the user to a warning page.

The protections afforded by ATP also extends to Office 2016 ProPlus desktop applications. Harmful links found in Office documents will be protected by the same webpage-scanning and link-blocking technologies described above, adding a layer of protection to the desktop environment.

Additional information regarding Advanced Threat Protection for Rutgers Connect can be found at

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There have been reported issues with some users attempting to activate their copies of Office 2016 which they have downloaded via their Office 365 licenses. If the user had a copy of Office 2016 installed before upgrading to the Office 365 download, it is possible that the original license did not get properly deleted and is now causing issues.  Once that is deleted, the user should be able to log in and get a license key.

Below is a checklist of the different locations to clear out possible licenses that may have been left behind.  We do not suggest having a user edit the registry themselves.

Please, do not skip or omit any steps.

  • Sign out of the Office applications
    • Launch any application(say Word or Excel): File -> Account -> Sign out -> Yes
  • Remove the credentials from the Credential Manager
    • (Control Panel\User Accounts\Credential Manager)
    • Search for Credential Manager in the control panel -> Windows credentials -> Microsoft Office 16 -> Remove the credentials
  • Edit Registry and Remove the Identities folder
    • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities and delete the “Identities” folder
  • Edit Registry and remove Shared Computer Activation 
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration
    • (string) “SharedComputerLicensing”=”1”
  • Use CSCRIPT.EXE to remove the license key.
    • As Administrator, run cscript.exe with the “/dstatus” switch to see if a product key is found.  If so, it will report the last few characters of the installed product key.  Use that as the XXXX of the “/unpkey” switch.

When both Office and Windows are both either 32 bit or 64 bit, use the following two commands.

cscript.exe “%ProgramFiles%\Microsoft Office\Office16\ospp.vbs” /dstatus

cscript.exe “%ProgramFiles%\Microsoft Office\Office16\ospp.vbs” /unpkey:XXXX


Use the following commands when Windows is 64 bit and Office is 32 bit, or visa versa.

cscript.exe “%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs” /dstatus

cscript.exe “%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs” /unpkey:XXXX

Upon launching the Office 365 Suite, it should now greet you as if it’s a fresh install and ask for an account to log into.  This should allow you to fetch a new license from the cloud and grant the user full functionality.Once all activation methods have been removed, reboot the machine to make sure all caches have been cleared.

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A Group is a comprehensive way for multiple people to collaborate and organize their activities. Groups can be used to send email to every member of the group, but this is not the full extent of their functionality: they can have shared files through OneDrive, a list of tasks through Planner, a site, and much more. Additionally, Groups can be seen and joined (if not private), and members are able to leave.

A Contact Group, however, is only visible to its creator, and cannot be joined or left. It is simply a list of contacts in the creator’s address book. It is also known as a distribution list, and it is only used for sending email to every member.

For more on Groups, see Microsoft’s article on Groups. For more on Contact Groups, see Microsoft’s article on Contact Groups.

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Groups do not appear in the list on the left-hand side of OneDrive OWA by default. To make a group appear, go to and choose the group from the list of folders on the left-hand side. Next, click “More” in the group menu at the top. Choose “Site” from the dropdown. On the site, you will see a star labeled “Not Following” in the top-right; click it so that it changes to “Following”. The group will now appear in OneDrive OWA.

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Yes. All Office 365 services have a file sharing mechanism, including separate permission levels for individual folders and files. Future documentation will describe this.

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All data on Rutgers Connect itself (email, calendars, OneDrive) is automatically backed up by Microsoft. But you should not use OneDrive as backup storage for your desktop files, for a number of reasons.

There is a transfer limit for downloading files, of any type, from OneDrive. You may not be able to retrieve files as rapidly as you were able to upload them to OneDrive. Avoid storing very large files on OneDrive until you are more familiar with how rapidly you can retrieve files.

All data stored on Rutgers Connect (including email and other files, whether business-related or personal) is subject to eDiscovery or OPRA requests, as are files and other data stored on work equipment (such as a Rutgers-provided laptop/desktop/mobile device). You should keep personal email and files off of all Rutgers equipment and services if you don’t want the personal files to be included in such requests.

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Yes. Rutgers Connect/Office 365 usage also is covered by the University’s Acceptable Use Policy for Computing and Information Technology Resources.

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Microsoft provides its own virus protection service which covers all data (email, files) stored on Rutgers Connect.

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OneNote offers the ability to save emails simply by emailing (more information can be found at In order to use this feature, your primary email address in Connect (the address which appears when your name is searched in Connect and serves as your default “From” address) must exactly match your UPN (short for “User Principal Name” – the address which you use to log into Connect). If these addresses do not match, you will need to save emails manually when you wish to place them in OneNote.

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