{"id":649,"date":"2019-06-13T10:53:56","date_gmt":"2019-06-13T15:53:56","guid":{"rendered":"https:\/\/it.rutgers.edu\/security-operations-center\/?page_id=649"},"modified":"2026-07-10T14:34:20","modified_gmt":"2026-07-10T19:34:20","slug":"home-it-communications","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/mobile-device-purchasing\/","title":{"rendered":"Mobile Device Purchasing"},"content":{"rendered":"
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Mobile Device Purchasing<\/h1>\n\n<\/div>\n\t\t\t\t

RUware provides mobile phones, equipment activation, and other services to eligible faculty and staff.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<\/div>\n\n <\/section>\n\n\n

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\n Mobile device services <\/h2>\n<\/div>\n
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For\u00a0eligible faculty and staff members with departmental approval<\/strong>, RUware provides mobile devices, service additions to devices, equipment activation, or orders for new lines, upgrades, and replacement devices. Troubleshooting services are also offered. RUware may be reached by phone at 973-972-6236.<\/p>\n

Please review processes for new orders and changes to existing plans below.<\/p>\n<\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\n\n <\/section>\n\n\n

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New orders<\/h2>\n \n
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Follow these steps to request a mobile device, international service, accessories, or a consultation.<\/p>\n <\/div>\n \n <\/div>\n\n

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\n Step 1 <\/h3>\n <\/div>\n \n \n\n
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Send RUware an\u00a0email request<\/strong><\/a>\u00a0for Verizon\/AT&T consulting, plans, international service, or accessories.<\/p>\n

Step 2<\/h3>\n

RUware receives your request. Staff will provide you with the appropriate form needed.<\/p>\n

Step 3<\/h3>\n

If requesting a phone or accessories, complete the required form\/process instructed by staff. Then provide Chart of Accounts\/GL String or Project String.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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\n Step 4 <\/h3>\n <\/div>\n \n \n\n
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RUware will process your order with the carrier. After processing, your order will be sent out for delivery.<\/p>\n

If you are requesting a new device or accessories, the following steps will be taken:<\/p>\n

Rutgers Health:<\/strong> All cell phone\/accessory orders will go to the Technology Partner of your school.<\/p>\n

All others (Rutgers legacy):<\/strong> All cell phone\/accessory orders will go to the person requested.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/section>\n\n\n

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Plan changes<\/h2>\n \n
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Please ensure that you include your department head and budget officer when requesting plan changes.<\/p>\n <\/div>\n \n <\/div>\n\n

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\n Step 1 <\/h3>\n <\/div>\n \n \n\n
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Send RUware an\u00a0email request<\/strong><\/a>. Please ensure that you\u00a0include your department head and budget officer<\/strong>\u00a0when requesting plan changes.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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\n Step 2 <\/h3>\n <\/div>\n \n \n\n
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RUWare receives your request. Staff will reach out to carrier to process the requested changes.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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\n Step 3 <\/h3>\n <\/div>\n \n \n\n
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RUWare awaits confirmation from carrier. Then, a staff member will send you a confirmation and provide you with a ticket number for your reference.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/section>\n\n\n

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Forms and more information<\/h2>\n \n
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For billing-related inquiries please send an email to\u00a0facstaffhelp@oit.rutgers.edu<\/strong><\/a>.<\/p>\n <\/div>\n \n <\/div>\n\n

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<\/i>\u00a0\u00a0Verizon cellular request form [PDF]<\/a>
\n<\/i> Verizon cellular request form [DocuSign Form]<\/a>
\n<\/i>\u00a0AT&T cellular request form [PDF]<\/a>
\n<\/i> \u00a0AT&T cellular request form [DocuSign Form]<\/a><\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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<\/i>\u00a0Verizon international process<\/a>
\n<\/i>\u00a0AT&T international process<\/a>
\n<\/i> Supported mobile devices for Rutgers Health<\/a><\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-649","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nMobile Device Purchasing - Mobile Device Purchasing<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/mobile-device-purchasing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Device Purchasing - Mobile Device Purchasing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it.rutgers.edu\/mobile-device-purchasing\/\" \/>\n<meta property=\"og:site_name\" content=\"Mobile Device Purchasing\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T19:34:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/it.rutgers.edu\\\/mobile-device-purchasing\\\/\",\"url\":\"https:\\\/\\\/it.rutgers.edu\\\/mobile-device-purchasing\\\/\",\"name\":\"Mobile Device Purchasing - 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