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Getting help with Microsoft Teams

Current Updates

Visit the Microsoft website to learn about new features in Microsoft Teams on desktop, web, iOS, and Android systems.

How to find help articles in Teams

Desktop Mobile
To access Help, click Help Help button on the left side of the app, then select Browse topics or What’s new. Feel free to use the tabs at the top to watch training videos and browse the FAQ as well. Tap More More button > Settings > Help > Help articles.

To find Help online, go to the Microsoft Teams help center.

Find the version of Teams you are using

Desktop Mobile
Click About > Version. This shows you a banner at the top of the app and tells you what version you are running and when it was last updated. Tap More More button > Settings > About.

 

Give feedback in Teams

Desktop Mobile
Click Help on the left side of the app, then select Provide feedback. Tap More More button > Settings > Send feedback.

 

Change settings in Teams

Desktop

  • Click your profile picture at the top of the app. You can change your picture, status, themes, app settings, notifications, or language, access keyboard shorts, and more. There is even a link to download the mobile app.
  • Update language, time zone, and date:
    • Click your profile picture at the top of the app, then select Settings > General and go to the Language section.
    • Selecting your preferred language and region also updates your date and time zone.

Turn on high contrast mode:

  • Click your profile picture at the top of the app, then select Settings > General. In the Theme section, click High contrast. You can also select the Dark or Default theme.

Set Teams to start automatically:

  • Teams is set to automatically open and run in the background as soon as you start your device. If you close the app, it keeps running in the background. You can change these settings anytime by clicking your profile picture at the top of the app, then select Settings > General. From the Application section, you can disable auto-start. You can also change your settings so the app will not run in the background or keep running after you close your window.

Mobile

  • Tap More > Settings to manage notifications and options, access help, get version information, and sign out.

Update Microsoft Teams

Desktop Mobile
The desktop app automatically updates. If you want, you can still check for available updates by clicking your profile picture at the top of the app and then selecting Check for updates. To update the Teams mobile app, download and install it again from the iOS App Store or Google Play Store.

 

Sync Microsoft Teams

Desktop Mobile
  • If you are having sync issues in Teams, a banner appears at the top of the app containing a Refresh link. Click the link to restart your app. You should be fully synced once everything is up and running again.
  • The other option is to manually restart the app by right-clicking the icon in your dock (Mac) or taskbar (Windows) and selecting Quit. After you quit, just click the app icon to open it again.
To update the Teams mobile app, download and install it again from the iOS App Store or Google Play Store.

 

Sign out of Teams

Desktop Mobile
  • Windows: Click your profile picture at the top of the app and select Sign out.
  • Mac: Go to the app menu bar at the top of your screen and click Microsoft Teams > Quit Microsoft Teams.
  • Tap More > Settings > Sign out.

 

Uninstall Microsoft Teams

Windows

You need to uninstall two items for all users on a machine to fully uninstall Teams. Please follow all the steps:

  1. Quit Teams by right-clicking the Teams icon in the taskbar and choosing Close Window.
  2. In Windows, click on the Start button > Settings > Apps.
  3. Under Apps & features, search “teams”.
  4. Highlight Microsoft Teams, then select Uninstall.
  5. A box will appear, then again select Uninstall to confirm. A new box will appear, asking Do you want to allow this app to make changes to your device? Select Yes.
  6. Now select Team Machine-Wide Installer, click Uninstall. Then follow the same process described in Step 5.

Notes:

  • Teams will also be removed if you uninstall Office.
  • If you reinstall or perform an online repair of Office, Teams will be included.
  • Administrators can prevent the installation of Teams when they install Office. See documentation for this process here.

Mac

  • Quit Teams by right-clicking the Teams app in the dock, then holding down Option and clicking Force Quit. Open the Application Folder, select Microsoft Teams, and move it to the Trash.

Mobile

  • You can uninstall Teams the same way you uninstall other apps on your mobile device.

Recover a deleted team or channel in Teams

Recover a deleted team Recover a deleted channel
You will need your IT admin’s help to recover a deleted team. You can show them this blog post for reference. Go to the team name and click More options > Manage team. On the Channels tab, find the channel in the Deleted section and click Restore.

 

Information protection in Teams

To meet your legal, regulatory and content security needs, Teams offer the following information protection capabilities through the Office 365 Security & Compliance Center:

Capability Description
Archive Any content store in any Teams-related workload needs to be preserved immutably according to the enterprise corporate policy.
Compliance content search Any content stored in any workload can be searched through rich filtering capabilities. All content can be exported to a specific container for compliance and litigation support.
eDiscovery Rich eDiscovery in-place capabilities, including case management, preservation, search, analysis, and export are available to help our customers simplify the eDiscovery process and quickly identify relevant data while decreasing cost and risk.
Legal hold When any team or individual is put on in-place hold or litigation hold, the hold is placed on both the primary and the archived messages (not including edits or deletes).
Audit log search All team activities and business events must be captured and available for customer search and export
Exchange online protection Email messages that are sent to a channel are filtered for spam, malware, malicious links, spoofing, and phishing via Exchange Online Protection and Advanced Threat Protection for Office 365.
Conditional access We ensure that access to Teams is restricted to devices that are compliant with your IT admin or corporate organization set policies and security rules. This includes MDM and MAM support with Intune for iOS and Android.

For more information about these compliance features, see Overview of security and compliance in Office 365.

For more details about content searches and Teams, see the Teams section of Run a Content Search in the Office 365 Security & Compliance Center.

Change a team’s data security classification in Teams

If you are a team owner, you can edit your team’s data security classification by going to the team name and clicking More options > Edit team. At the bottom of the dialog box, click Change setting to change your team’s classification.

Safari browser support

Teams preview won’t open in Safari

  • Safari 11.0 uses Intelligent Tracking Prevention to block third-party tracking cookies. Because of the way Intelligent Tracking Prevention categorizes cookies, login.microsoftonline.com gets lumped into this category (even though login.microsoftonline.com is not a tracking domain), and Microsoft Teams is prevented from opening.
  • If you want to use Teams in Safari while Safari browser support is in preview, go to Preferences > Privacy and uncheck the Prevent cross-site tracking setting. Then, close your browser and navigate back to teams.microsoft.com in Safari.

Notes:

  • Changing this setting may impact your experience on other websites.
  • Once Safari is fully supported for Teams, you will no longer need this workaround.

When you are done using Teams in Safari, go to Preferences > Privacy and check the Prevent cross-site tracking setting again.