If you are a student, faculty, staff member, or guest unable to resolve your issue by phone or would prefer to troubleshoot the issue in person, you may walk into the OIT Help Desk (Room 172 in Davidson Hall on Busch Campus) to have us look at your computer and provide assistance free of charge. Please note that some issues can be extremely difficult and sometimes may cause damage to remove, so there are limitations to what we can address. You do not have to schedule an appointment, however, it is strongly encouraged to ensure prompt service. To schedule an appointment for this service, you can call the Help Desk (833-OIT-HELP) or log into the Appointment Calendar on the page below using your ScarletMail account.

Please include any incident number(s) related to your issue if you have called in before in the appointment calendar event.

NOTE: If you are scheduling an appointment to speak to full-time staff regarding a locked account or NetID, you MUST select an appointment during regular business days (Monday through Friday). If you are unsure if this applies to you, please call ahead to confirm.