ScarletMail account audits


Who can have a ScarletMail account?

According to the Office of Information Technology guidelines, only the following classes of people are eligible to have ScarletMail accounts:

The following groups of people are not automatically eligible for ScarletMail accounts:

Any of the above may be eligible for a guest account if a department or division of Rutgers is willing to sponsor them. Please see the Guest Account page for further information.

Recently re-hired employees who have not yet been added to the RIAS payroll system, and thereby given a Faculty or Staff role, may have their department's payroll person use the Early Employee NetID form to request an early role.

How can I keep My ScarletMail account?

We determine which accounts should be closed by comparing ScarletMail usernames with the active roles (e.g. Student or Alumni) of usernames listed in the University's Open Registry (OR) service, which is used as the basis for the Rutgers Online Directory. The OR may have some information which needs to be corrected.

If you have received an account closure notice and you believe that this is in error, please find the group you belong to in the appropriate subsection below (Current Employees, Guests, Students, Others) and follow the instructions there.

Current Employees

You may not be listed in OR as a current employee. To check this, go to the People Search tool and search for your name. Review each result if you get more than one. If your name does not appear, contact your department's Human Resources person.

When your entry appears, review the information there. If it is incorrect, contact your department's Human Resources person.

If your information is correct, or when your department's Human Resources person has corrected your record, your department’s Rutgers Delegated Administrator can verify that your account is no longer subject to closure.

Students

Only Students enrolled in Fall or Spring Sessions are eligible for a ScarletMail account. Summer or Winter Session Students are not eligible. 

You may not be listed in the OR as a current student. To check this, go to the People Search tool and search for your name. Review each result if you get more than one. If your name does not appear, please inquire about your registration via One Stop.

When your entry appears, review the information there. If it is incorrect, please inquire about your registration via One Stop.

Guests

Guests will have to determine with their sponsor if Rutgers Connect, ScarletMail, or even no Rutgers email account (for example, using a home institution’s email service) is appropriate for their needs.

If you are affiliated with Rutgers but not actually employed full-time by Rutgers, you may request a guest account. Have a sponsor at the department you are working with go to the Guest Account site, and submit a request for you, which will be sent to our Accounts Office for processing. 

Every year, you must renew your guest account. You will be notified when the time to renew your account arrives (30 days prior to the expiration of the account). 

Your Rutgers Delegated Administrator can assist your sponsor with submitting a Guest Account request and creating your ScarletMail account, if necessary.

Others

If you do not fit into any of the above categories, you may want to try contacting a department at Rutgers related to the work you do and ask if they would be willing to sponsor a Guest account for you.

We have no mechanism for people no longer associated with Rutgers to pay a fee and thus keep their accounts. These people should be able to pay for a full account on any number of Internet Service Providers (ISPs) or obtain a free e-mail account from various web services. Rutgers cannot recommend one such group over another.

What should I do before the account is closed?

If you will be losing your ScarletMail account, you may want to take some of the following steps.

What happens after the account is closed?

After your account is closed, you will lose access to your ScarletMail account. When an account is closed any e-mail addressed to such an account will be returned to the sender ("bounced") with an automatic message of the type "No such user at this site".

Approximately 4 weeks after your account is closed, your ScarletMail account will be deleted.

I need further assistance!

If you have questions about any of the above, you can send an e-mail to help@oit.rutgers.edu or contact the OIT Help Desk.