Who can have a Rutgers Connect account?
According to the Office of Information Technology guidelines, only the following classes of people are eligible to have Rutgers Connect accounts:
- Current employees of Rutgers University
- Current students at RBHS
- Professor Emeritus
- Guests: individuals who are conducting University business and are directly associated with the University, but are not officially on the University’s payroll. For example, visiting professors/scholars, members of auxiliary groups, and others who are working on University business or affiliated with the University.
- Some part-time employees, such as student workers, may also be in this group if the departments or divisions they work for wish to sponsor them.
The following groups of people are not automatically eligible to Rutgers Connect accounts:
- Former employees (including teaching/graduate assistants who may still be students but are not actively working for Rutgers)
- Employees of other organizations who are performing work at Rutgers
- Current students who are not affiliated with RBHS
Any of the above may be eligible for a guest account if a department or division of Rutgers is willing to sponsor them. Please see the Guest Account page for further information.
Recently re-hired employees who have not yet been added to the RIAS payroll system, and thereby given a Faculty or Staff role, may have their department’s payroll person use the Emergency NetID form to request an early role.
Note: Most students are not eligible for Rutgers Connect, however, all students are entitled to an account on Rutgers Scarletmail. Please see the ScarletApps page for information about opening ScarletMail accounts.
How can I keep my Rutgers Connect account?
We determine which accounts should be closed by comparing Rutgers Connect usernames with the active roles (e.g., Faculty, or Staff) of usernames listed in the University’s Open Registry (OR) service, which is used as the basis for the Rutgers Online Directory. The OR may have some information which needs to be corrected.
If you have received an account closure notice, and you believe that this is in error please find the group you belong to in the appropriate subsection below (Current Employees, Guests, Students, Others) and follow the instructions there.
You may not be listed in the OR as a current employee. To check this, go to the Search for People tool. Put your last name and first initial in the appropriate boxes, and click on the “Search” button. If you get more than one name with that first initial, click on your name. If your name does not appear, contact your department’s Human Resources person.
When your entry appears, review the information there. If it is incorrect, contact your department’s Human Resources person.
If your information is correct, or when your department’s Human Resources person has corrected your record, write to email@example.com and inform us, so that we may remove your name from the list of accounts to be closed.
If you are affiliated with Rutgers but not actually employed full-time by Rutgers, you may request a guest account. Have a sponsor at the department you are working with go to the Guest Account site, and submit a request for you, which will be sent to our Accounts Office for processing. NOTE: A domain administrator within your department must activate a Rutgers Connect account for you.
Every year, you must renew your guest account. You will be notified when the time to renew your account arrives (30 days prior to the expiration of the account).
You may not be listed in the OR as a current student. To check this, go to the Search for People tool. Put your last name and first initial in the appropriate boxes, and click on the “Search” button. If you get more than one name with that first initial, click on your name. If your name does not appear, contact the Office of the University Registrar.
When your entry appears, review the information there. If it is incorrect, contact the Office of the University Registrar.
If your information is correct, or when the University Registrar has corrected your record, write to firstname.lastname@example.org and inform us, so that we may remove your name from the list of accounts to be closed.
If you do not fit into any of the above categories, you may want to try contacting a department at Rutgers related to the work you do and ask if they would be willing to sponsor a Guest account for you.
We have no mechanism for people no longer associated with Rutgers to pay a fee and thus keep their accounts. These people should be able to pay for a full account on any number of Internet Service Providers (ISPs) or obtain a free email account from various web services. Rutgers cannot recommend one such group over another.
What is the typical account audit timeline?
Once an account is found to be ineligible for Connect:
- On day one, i.e., same day found to be ineligible: The account is sent an email notification.
- On day seven, i.e., approximately one week later: The account is locked out of Connect.
- On day thirty-five, i.e., approximately 5 weeks later: The account is deleted from Connect.
Note: If the account is found to be eligible for Connect at any time prior to deletion, the account will exit the audit.
What should I do before the account is closed?
If you will be losing your Rutgers Connect account, you may want to take some of the following steps.
- Contact the IT staff in your department to determine the correct protocol for the data (email, contacts, and calendar) in your account. Departments that handle PHI or other sensitive data may have procedures put in place for security.
- Notify your regular correspondence, mailing lists, etc., about your change of address. We cannot forward mail from a deleted account to another address.
- You may want to use the “automatic reply” feature (available in the Settings after logging in at https://connect.rutgers.edu) to set up an automatic response, telling correspondents of the account’s eventual closure. Remember that the automatic reply feature will no longer work for you once your account has been fully deleted.
- You will lose access to your Office 365 data once your account is deleted, so you will want to save your OneDrive for Business files to another location. Please contact your local IT staff to assist with this process.
What happens after the account is closed?
After your account is closed, you will lose access to your Rutgers Connect account. Your account will still receive email and any Office 365 applications associated with your account should still function as expected, however, you will no longer be able to sign into the account.
Approximately 4 weeks after your account is closed, your Rutgers Connect account will be deleted.
When an account is deleted you will no longer be able to access Office 365 services like email or OneDrive for Business. Your Office applications will move into a read-only, reduced functionality mode and display Unlicensed Product notifications.
Any e-mail addressed to such an account will be returned to the sender (“bounced”) with an automatic message of the type “No such user at this site”.