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Return to Rutgers guidance for IT staff

Consider the following guidance as you plan for the transition from remote work to in-person operations at Rutgers. This guidance for IT staff is meant to complement the Return to Rutgers tech checklist for end users.

Purchasing computer accessories and equipment

Staff working in a hybrid capacity may need additional equipment like monitors, webcams, headsets, video adapters, power supplies, or docking stations. Our partners are still experiencing long lead times on many of these items. Please allow ample time if you need to order new equipment. Review this guidance for tech purchasing, check with multiple vendors, and look to Kite+Key for immediate purchases.

Preparing systems for return

OIT recommends that you power on and update all desktops to minimize delays when users return to their offices. Advise users that initial login may be slower than usual if the computer has been offline. OIT has contacted delegated KACE administrators detailing how to identify offline and unpatched systems to simplify this process.

Units may that prefer a “remote-first” approach to desktop support can continue to leverage Bomgar by Beyond Trust to assist both on-campus and remote users.

Questions regarding KACE or Bomgar can be directed here.

Passwords and two-step login with Duo

Users may need to reset cached passwords for services like RUWireless, network file shares, or web applications.

Printers may need maintenance

Printers may require maintenance before returning to service. Old paper may cause jams in high-speed printers if stored in a humid environment, and inkjet cartridges may need to be cleaned or replaced.

Re-Connecting to RUWireless Secure

Users who have been working remotely may find their devices won’t automatically connect to RUWireless Secure. To fix this, users should tell their devices to “forget” RUWireless Secure. Then, they should re-onboard themselves by connecting to RUWireless, selecting “I have a NetID and Password,” and following prompts from there.

Updating telephone settings

Users can adjust call forwarding and voice mail as they return to the office through their handset or the Cisco Unified Communications Self Care Portal. Details and support information can be found on the Voice Services website.

Supporting faculty and staff

While it is ideal to stagger repopulation, this may not be feasible in all areas. We recommend that IT staff schedule a walkthrough with unit leads before offices are repopulated to review how physical layout changes may impact support or network availability. We suggest that you review your all office spaces, including break rooms and conference spaces, to ensure they are ready for use.

Units can leverage tools like Microsoft Bookings to allow faculty and staff to schedule desk-side visits. Distributed IT units can also supplement IT staff to meet high support demand through university-approved temporary agencies.