[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”33px|0px|33px|0px|true|false” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”16px|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ custom_margin=”||34px|||” global_colors_info=”{}”]<\/p>\n
Are you looking for assistance with IT communications? Please reach out to us.<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”2px|0px|36.546875px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.20.0″ global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”toolkit” _builder_version=”4.20.0″ background_color=”#ededed” custom_padding=”55px|0px|55px|0px|true|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ header_3_font_size=”34px” custom_margin=”||24px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.20.0″ custom_margin=”||-9px|||” custom_padding=”0px|||||” link_option_url=”https:\/\/it.rutgers.edu\/it-communications\/faqs\/it-communications-faq\/” global_colors_info=”{}”]<\/p>\n Have questions about working with the IT communications team? Check out our FAQ<\/a>.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.0″ custom_margin=”30px||-9px|||” custom_padding=”0px|||||” link_option_url=”https:\/\/it.rutgers.edu\/it-communications\/knowledgebase\/editorial-style-guide-for-rutgers-it\/” locked=”off” global_colors_info=”{}”]<\/p>\n Designed to promote clarity and consistency when communicating about IT at Rutgers. View guide<\/a>.<\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.0″ custom_margin=”34px||-4px|||” custom_padding=”0px||7px|||” link_option_url=”https:\/\/it.rutgers.edu\/it-communications\/knowledgebase\/guidelines-for-writing-about-it-at-rutgers\/” locked=”off” global_colors_info=”{}”]<\/p>\n Get quick tips and guidance for writing about information technology at Rutgers. View guidelines<\/a>.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.0″ custom_margin=”7px||-9px||false|false” custom_padding=”0px||0px|||” link_option_url=”https:\/\/it.rutgers.edu\/it-communications\/wp-content\/uploads\/sites\/27\/2021\/11\/communications-plan-template.pdf” locked=”off” global_colors_info=”{}”]<\/p>\n Advanced planning can help you communicate effectively. This sample plan will help you get started. View plan<\/a>.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.0″ custom_margin=”32px||-9px|||” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”]<\/p>\n The Rutgers IT Help portal<\/a>, managed by the Rutgers Service Management Office<\/a>, houses how-to documentation for IT services offered throughout the university. Learn how to onboard an IT group’s documentation, and write and manage knowledge base articles in the Rutgers IT Help portal. View resources.<\/a><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.20.0″ custom_margin=”-8px||5px|||” custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”]<\/p>\n Approved Rutgers logotypes, including the Office of Information Technology (OIT) and Rutgers IT signatures, are available for download.<\/span> Find help with email signatures, Rutgers IT Zoom backgrounds, and more on our identity resources page<\/a>.<\/p>\n [\/et_pb_text][et_pb_text module_id=”report-templates” _builder_version=”4.20.0″ custom_margin=”4px||-5px|||” custom_padding=”10px||0px|||” locked=”off” global_colors_info=”{}”]<\/p>\n The IT communications team has developed simplified and stylized versions of Microsoft Word report templates<\/a> along with a user guide to help you fill in and customize your year-end reports, executive summaries, and other documents effectively.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.20.0″ custom_margin=”30px||-2px|||” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”]<\/p>\n Provided below is email guidance on how to communicate IT announcements and updates. These examples are primarily for unit-level or department-level IT communications. For major announcements, please work with the IT communications team<\/a>.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ disabled_on=”on|on|on” _builder_version=”4.16″ disabled=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Communications guidelines for service rollouts” card_fa_icon=”far fa-rocket” _builder_version=”4.16″ global_colors_info=”{}”]Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. [\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Communications guidelines for planned downtime” card_fa_icon=”far fa-rocket” _builder_version=”4.16″ custom_padding=”0px|||||” global_colors_info=”{}”]Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. [\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Brand and identity for Rutgers IT” card_fa_icon=”far fa-rocket” _builder_version=”4.16″ global_colors_info=”{}”]Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. [\/et_pb_wcs_cards][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”rgba(12,12,12,0.39)” background_image=”https:\/\/it.rutgers.edu\/it-communications\/wp-content\/uploads\/sites\/27\/2019\/03\/RG16AlexanderLibrary0211.jpg” background_position=”top_center” background_blend=”multiply” custom_padding=”55px||55px||true|” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#FFFFFF” header_3_font_size=”34px” custom_padding=”3px|||||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.20.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||70px|||” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Process for email announcements” card_fa_icon=”far fa-envelope-open-text” buttonlabel=”Email planning” buttonurl=”https:\/\/it.rutgers.edu\/it-communications\/process-for-email-announcements-for-rutgers-it\/” _builder_version=”4.20.0″ custom_css_main_element=”height: 100%;” global_colors_info=”{}”]<\/p>\n Learn about our processes for the development, review, and distribution of major IT announcements to the Rutgers community. <\/span><\/p>\n <\/p>\n [\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Process for alerts and outages” card_fa_icon=”far fa-comment-alt-exclamation” buttonlabel=”Alerts process” buttonurl=”https:\/\/it.rutgers.edu\/it-communications\/oit-process-for-alerts-and-outage-communications\/” _builder_version=”4.20.0″ custom_css_main_element=”height: 100%;” global_colors_info=”{}”]<\/p>\n Learn about our process for communicating about major outages and other IT emergencies. <\/span><\/p>\n <\/p>\n [\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Process for planned maintenance alerts” card_fa_icon=”fa-solid fa-toolbox” buttonlabel=”Maintenance alerts” buttonurl=”https:\/\/it.rutgers.edu\/it-communications\/process-for-planned-maintenance-alerts\/” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Review our process for communicating about planned maintenance or downtime for major IT services.<\/p>\n [\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Communications planning and strategy” card_fa_icon=”far fa-satellite-dish” buttonlabel=”Contact us” buttonurl=”https:\/\/it.rutgers.edu\/it-communications\/contact-it-communications-team\/” _builder_version=”4.16″ custom_css_main_element=”height: 100%;” global_colors_info=”{}”]<\/p>\n Is your team working on a major IT initiative? Contact the IT communications team early in the process for assistance with a communications plan.<\/p>\n [\/et_pb_wcs_cards][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”35px|0px|35px|0px|true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Communicating about Rutgers” card_fa_icon=”far fa-bullhorn” buttonlabel=”Learn more” buttonurl=”https:\/\/communications.rutgers.edu” _builder_version=”4.16″ global_colors_info=”{}”]Resources to help you communicate about Rutgers, including the Great Things to Know about Rutgers brochure<\/a>.[\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Rutgers Editorial Style Guide” card_fa_icon=”far fa-paragraph” buttonlabel=”View style guide %91PDF%93″ buttonurl=”https:\/\/communications.rutgers.edu\/sites\/default\/files\/Rutgers_Editorial_Style_Guide_2022.pdf” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
\nCommunications planning and strategy for IT initiatives and services<\/p>\n
Social media accounts @RutgersIT on Facebook and Twitter<\/p>\n
Major announcements and notifications to the Rutgers IT and Rutgers communities<\/p>\n
Rutgers IT annual report, quarterly projects updates, and more<\/p>\n
Assistance with Rutgers and Rutgers IT brand and identity\u00a0<\/p>\nIT communications toolkit<\/strong><\/h3>\n
<\/i> IT communications FAQ<\/strong><\/h4>\n
<\/i>\u00a0Editorial style guide for Rutgers IT<\/strong><\/h4>\n
<\/i>\u00a0Guidelines for writing about IT<\/strong><\/h4>\n
<\/i> Annotated communications plan<\/strong><\/h4>\n
<\/i>\u00a0Rutgers IT Help portal knowledge base<\/strong><\/h4>\n
<\/i> Identity resources for OIT and Rutgers IT<\/strong><\/h4>\n
<\/i> Rutgers IT report templates<\/strong><\/h4>\n
<\/i>\u00a0Email announcements<\/strong><\/h4>\n
\n
IT communications processes<\/strong><\/h3>\n
General Rutgers communications resources<\/strong><\/h3>\n