{"id":2010,"date":"2026-01-09T16:39:31","date_gmt":"2026-01-09T21:39:31","guid":{"rendered":"https:\/\/it.rutgers.edu\/it-communications\/?page_id=2010"},"modified":"2026-01-09T16:43:41","modified_gmt":"2026-01-09T21:43:41","slug":"process-for-planned-maintenance-alerts","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/it-communications\/process-for-planned-maintenance-alerts\/","title":{"rendered":"Process for planned maintenance alerts"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>Process for planned maintenance alerts<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--rich-text  rich-text\">\n\n<div class=\"c--component c--rich-text\">\n        \n    <div class=\"f--field f--rich-text \"><p>The Office of Information Technology has established the following process for communicating about planned maintenance or downtime for major IT services at Rutgers.<\/p>\n<p><strong>Initiating a planned maintenance alert<\/strong><\/p>\n<ul>\n<li>Service owners should email alert request to the IT Communications team and the Help Desk at <strong><a href=\"mailto:itcomm-alerts@oit.rutgers.edu\">itcomm-alerts@oit.rutgers.edu<\/a><\/strong>.<\/li>\n<li>Planned maintenance alerts posted at the <a href=\"\/alerts\/\">Rutgers IT website<\/a> are intended for services affecting a significant segment of Rutgers students, faculty, and\/or staff. They are not intended for local or minor planned maintenance.<\/li>\n<\/ul>\n<p><strong>Identifying major services affected by planned maintenance<\/strong><\/p>\n<ul>\n<li>Before reaching out to the IT Communications team and the Help Desk about a planned maintenance alert request, it is critical for the service owner to identify a clear list of IT services that will be impacted.<\/li>\n<li>Services should be clearly described in a way that faculty, staff, and students can understand, regardless of their technical expertise.<\/li>\n<\/ul>\n<p><strong>Required planned maintenance alert request email details<\/strong><br \/>\nWhen emailing <a href=\"mailto:itcomm-alerts@oit.rutgers.edu\"><strong>itcomm-alerts@oit.rutgers.edu<\/strong><\/a>, include:<\/p>\n<ul>\n<li>List of affected IT services (e.g. ScarletMail, RUWireless, student financial aid system, VPN, etc.)<\/li>\n<li>Maintenance start and end dates\/times<\/li>\n<li>Type of disruption or outage (e.g. full outage, intermittent access, etc.)<\/li>\n<li>Which user groups at Rutgers will be affected (faculty, staff, and\/or students)<\/li>\n<li>Reasons for the maintenance and any benefits (e.g. new features available, enhancement for security, necessary upgrades to the system, etc.)<\/li>\n<\/ul>\n<p><strong>Alert development and posting<\/strong><\/p>\n<ul>\n<li>Upon receiving the above details, the IT Communications team will draft the alert and work closely with the service owner to ensure the message is accurate.<\/li>\n<li>Once the alert text is approved, the IT Communications team or the Help Desk will post the alert on the Rutgers IT website prior to the scheduled maintenance.<\/li>\n<\/ul>\n<p><strong>Post-maintenance communication<\/strong><\/p>\n<ul>\n<li>If the maintenance needs to be extended because of any issues, the IT Communications team and Help Desk should be notified so an update to the alert could be added.<\/li>\n<li>After the maintenance is completed, the service owner should email <a href=\"mailto:itcomm-alerts@oit.rutgers.edu\"><strong>itcomm-alerts@oit.rutgers.edu<\/strong><\/a> to confirm that the maintenance was successfully carried out and that services have been restored.<\/li>\n<\/ul>\n<p>Additional information on the <a href=\"\/it-communications\/oit-process-for-alerts-and-outage-communications\/\">overall process for alerts and outage communications<\/a> is available as well.<\/p>\n<\/div><!-- f--field f--rich-text -->\n\n    <\/div><!-- c--component c--rich-text -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-2010","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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