{"id":1878,"date":"2025-07-08T08:14:22","date_gmt":"2025-07-08T13:14:22","guid":{"rendered":"https:\/\/it.rutgers.edu\/it-communications\/?page_id=1878"},"modified":"2025-08-07T10:22:41","modified_gmt":"2025-08-07T15:22:41","slug":"process-for-planned-maintenance-alerts","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/it-communications\/process-for-planned-maintenance-alerts\/","title":{"rendered":"Process for planned maintenance alerts"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The Office of Information Technology has established the following process for communicating about planned maintenance or downtime for major IT services at Rutgers.<\/p>\n<p><strong>Initiating a planned maintenance alert<\/strong><\/p>\n<ul>\n<li>Service owners should email alert request to the IT Communications team and the Help Desk at <strong><a href=\"mailto:itcomm-alerts@oit.rutgers.edu\">itcomm-alerts@oit.rutgers.edu<\/a><\/strong>.<\/li>\n<li>Planned maintenance alerts posted at the <a href=\"https:\/\/it.rutgers.edu\/alerts\/\">Rutgers IT website<\/a> are intended for services affecting a significant segment of Rutgers students, faculty, and\/or staff. They are not intended for local or minor planned maintenance.<\/li>\n<\/ul>\n<p><strong>Identifying major services affected by planned maintenance<\/strong><\/p>\n<ul>\n<li>Before reaching out to the IT Communications team and the Help Desk about a planned maintenance alert request, it is critical for the service owner to identify a clear list of IT services that will be impacted.<\/li>\n<li>Services should be clearly described in a way that faculty, staff, and students can understand, regardless of their technical expertise.<\/li>\n<\/ul>\n<p><strong>Required planned maintenance alert request email details<\/strong><br \/>When emailing <a href=\"mailto:itcomm-alerts@oit.rutgers.edu\"><strong>itcomm-alerts@oit.rutgers.edu<\/strong><\/a>, include:<\/p>\n<ul>\n<li>List of affected IT services (e.g. ScarletMail, RUWireless, student financial aid system, VPN, etc.)<\/li>\n<li>Maintenance start and end dates\/times<\/li>\n<li>Type of disruption or outage (e.g. full outage, intermittent access, etc.)<\/li>\n<li>Which user groups at Rutgers will be affected (faculty, staff, and\/or students)<\/li>\n<li>Reasons for the maintenance and any benefits (e.g. new features available, enhancement for security, necessary upgrades to the system, etc.)<\/li>\n<\/ul>\n<p><strong>Alert development and posting<\/strong><\/p>\n<ul>\n<li>Upon receiving the above details, the IT Communications team will draft the alert and work closely with the service owner to ensure the message is accurate.<\/li>\n<li>Once the alert text is approved, the IT Communications team or the Help Desk will post the alert on the Rutgers IT website prior to the scheduled maintenance.<\/li>\n<\/ul>\n<p><strong>Post-maintenance communication<\/strong><\/p>\n<ul>\n<li>If the maintenance needs to be extended because of any issues, the IT Communications team and Help Desk should be notified so an update to the alert could be added.<\/li>\n<li>After the maintenance is completed, the service owner should email <a href=\"mailto:itcomm-alerts@oit.rutgers.edu\"><strong>itcomm-alerts@oit.rutgers.edu<\/strong><\/a> to confirm that the maintenance was successfully carried out and that services have been restored.<\/li>\n<\/ul>\n<p>Additional information on the <a href=\"https:\/\/it.rutgers.edu\/it-communications\/knowledgebase\/oit-process-for-alerts-and-outage-communications\/\">overall process for alerts and outage communications<\/a> is available as well.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Office of Information&#8230;<\/p>\n","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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