{"id":845,"date":"2021-06-08T13:16:50","date_gmt":"2021-06-08T18:16:50","guid":{"rendered":"https:\/\/it.rutgers.edu\/enterprise-networking\/?page_id=845"},"modified":"2026-06-17T12:23:04","modified_gmt":"2026-06-17T17:23:04","slug":"dns-dhcp","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/enterprise-networking\/dns-dhcp\/","title":{"rendered":"DNS and DHCP Services"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-light-gray\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>DNS and DHCP Services<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--rich-text  rich-text\">\n\n<div class=\"c--component c--rich-text\">\n        <div class=\"inner-wrapper\">\n    \n    <div class=\"f--field f--rich-text \"><p>Enterprise Infrastructure provides central Domain Name Services (DNS) and Dynamic Host Configuration Protocol (DHCP).<\/p>\n<p>The Enterprise Infrastructure Network Operations Center and Network Architecture teams are responsible for service administration, acting as the hostmaster and service owner for Rutgers University and its associated DNS naming resources.<\/p>\n<p>Customers may also elect to self-manage their host data in the university Infoblox system.<\/p>\n<\/div><!-- f--field f--rich-text -->\n\n    <\/div>\n    <style>\n        .cc--rich-text .c--rich-text:has(.inner-wrapper) {\n            padding: 0 !important;\n        }\n\n        .cc--rich-text .c--rich-text .inner-wrapper {\n            padding-right: 8%;\n            padding-left: 8%;\n        }\n\n        @media screen and (min-width: 768px) {\n            .cc--rich-text .c--rich-text .inner-wrapper {\n                padding-right: 12%;\n                padding-left: 12%;\n            }\n        }\n\n        @media screen and (min-width: 1024px) {\n            .cc--rich-text .c--rich-text .inner-wrapper {\n                padding-right: 10%;\n                padding-left: 10%;\n            }\n        }\n    <\/style>\n<\/div><!-- c--component c--rich-text -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards  enhanced-cards color-light-gray\">\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container  color-light-gray\" style=\"; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                \n                \n            <\/div>\n\n                                            <div class=\"before-title enhanced-card box-shadow color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Services provided                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <ul>\n<li style=\"text-align: left;\">IP address and hostname assignment<\/li>\n<li style=\"text-align: left;\">Subdomain creation and deletion<\/li>\n<li style=\"text-align: left;\">DNS records administration for Rutgers.edu domain and Rutgers.edu subdomains<\/li>\n<li style=\"text-align: left;\">DNS Delegated Administrator group registration and member updates<\/li>\n<li style=\"text-align: left;\">DNS service delegation to authorized members of Delegated Administrator groups for management of DNS records in a Rutgers.edu subdomain<\/li>\n<li style=\"text-align: left;\">Host and subdomain name conflict escalation assistance to teams responsible for Rutgers branding and university communications<\/li>\n<li style=\"text-align: left;\">Add or remove university DHCP services<\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card box-shadow has-button color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Support                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p style=\"text-align: left;\"><strong>Eligibility:<\/strong>\u00a0All departments are eligible<br \/>\n<strong>Cost:<\/strong>\u00a0No cost for eligible departments<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #cc0033;\">Call 848-445-7541, option 1, and follow the menu options to report a critical service outage or connect with on call support teams.<\/span><\/strong><\/p>\n<p style=\"text-align: left;\"><a class=\"button\" href=\"\/enterprise-infrastructure-incidents-and-requests\/enterprise-networking-incidents-and-requests\/\" target=\"_self\">Report an incident or request service<\/a><\/p>\n<h4 style=\"text-align: left;\"><strong>NOC Regular hours<\/strong><\/h4>\n<p style=\"text-align: left;\">Monday\u2013Friday: 8:30 a.m.\u20135 p.m.<\/p>\n<h4 style=\"text-align: left;\"><strong>On-call hours<\/strong><\/h4>\n<p style=\"text-align: left;\">Monday\u2013Friday: 5 p.m\u20138:30 a.m.<br \/>\nSaturday, Sunday<br \/>\nUniversity holidays<br \/>\nEmergency closings<\/p>\n<p style=\"text-align: left;\"><i class=\"fas fa-pen-square\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><strong>\u00a0<a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article_view&amp;sysparm_article=KB0014694\" target=\"_blank\" rel=\"noopener\">Subscribe to<\/a>\u00a0network service announcements<\/strong><br \/>\n<i class=\"fab fa-slack\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><strong>\u00a0Slack us at\u00a0<a href=\"https:\/\/rutgers.slack.com\/archives\/CLXFB54DP\" target=\"_blank\" rel=\"noopener\">#help-ei-noc<\/a>\u00a0if you have a question or are looking for status of a ticket.<\/strong><\/p>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards bg-image  enhanced-cards bg-image background-image\" style='background: linear-gradient(rgba(0, 0, 0, 0.6), rgba(0, 0, 0, 0.6)), url(\"Array\") center center\/cover no-repeat'>\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container has-background-image color-white\" style=\"background: linear-gradient(rgba(0, 0, 0, 0.6), rgba(0, 0, 0, 0.6)), url(https:\/\/it.rutgers.edu\/enterprise-networking\/wp-content\/uploads\/sites\/69\/2022\/06\/imgtest-01.png);; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                                    <h2 style=\"text-align: center;\">Quick Links for Network Admins<\/h2>\n                \n                \n            <\/div>\n\n                                            <div class=\"before-title enhanced-card box-shadow color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Network Admin tools                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <ul style=\"list-style-type: none;\">\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"\/enterprise-infrastructure-incidents-and-requests\/enterprise-networking-incidents-and-requests\/\" rel=\"noopener\"><strong> Submit a service request<\/strong><\/a><\/li>\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/netstatus.td.rutgers.edu\/\" target=\"_blank\" rel=\"noopener\"><strong> Network status dashboard<\/strong><\/a>\u00a0(You must be on the Rutgers network or\u00a0<a href=\"https:\/\/soc.rutgers.edu\/vpn\/\" target=\"_blank\" rel=\"noopener\"><strong>VPN<\/strong><\/a> to access.)<\/li>\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/tdtools.rutgers.edu\/calendar\/calendar.html\" target=\"_blank\" rel=\"noopener\"><strong> Network service alerts<\/strong><\/a><\/li>\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/hostmaster.td.rutgers.edu\/ui\/\" target=\"_blank\" rel=\"noopener\"><strong> DNS Infoblox Grid<\/strong><\/a><\/li>\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/whois.ei.rutgers.edu\/\" target=\"_blank\" rel=\"noopener\"><strong> WHOIS<\/strong><\/a>\u00a0(You must be on the Rutgers network or\u00a0<a href=\"https:\/\/soc.rutgers.edu\/vpn\/\" target=\"_blank\" rel=\"noopener\"><strong>VPN<\/strong><\/a>\u00a0to access.)<\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card box-shadow color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Documentation                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <ul style=\"list-style-type: none;\">\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><strong><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article_view&amp;sysparm_article=KB0014565\" target=\"_blank\" rel=\"noopener\"> Network operations and architecture: Service level expectation (SLE)<\/a><\/strong><\/li>\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article_view&amp;sysparm_article=KB0013971\" target=\"_blank\" rel=\"noopener\"><strong> Telecommunications equipment fixed assets guidelines<\/strong><\/a><\/li>\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article_view&amp;sysparm_article=KB0011629\" target=\"_blank\" rel=\"noopener\"><strong> Network maintenance periods<\/strong><\/a><\/li>\n<li style=\"text-align: left;\"><i class=\"fas fa-arrow-right\" style=\"color: #cc0033;\" aria-hidden=\"true\"><\/i><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article_view&amp;sysparm_article=KB0014030\" target=\"_blank\" rel=\"noopener\"><strong> Network maintenance freeze schedule<\/strong><\/a><\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-845","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DNS and DHCP Services - Enterprise Networking<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/enterprise-networking\/dns-dhcp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DNS and DHCP Services - Enterprise Networking\" \/>\n<meta property=\"og:url\" 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