{"id":1222,"date":"2025-11-07T15:54:16","date_gmt":"2025-11-07T20:54:16","guid":{"rendered":"https:\/\/it.rutgers.edu\/computer-standards\/?page_id=1222"},"modified":"2026-05-26T13:11:07","modified_gmt":"2026-05-26T18:11:07","slug":"ruware","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/computer-standards\/ruware\/","title":{"rendered":"RUWare for Rutgers Health and Rutgers\u2013Newark"},"content":{"rendered":"
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RUWare for Rutgers Health and Rutgers\u2013Newark<\/h1>\n\n<\/div>\n\t\t\t\t

RUWare is the procurement department that provides consulting services, procurement assistance, and follow-up on tech purchases for Rutgers Health and Rutgers\u2013Newark. Faculty\/staff Rutgers Health and Rutgers\u2013Newark purchases must be made via RUWare.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<\/div>\n\n <\/section>\n\n\n

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<\/i> Important note<\/strong>
\nDue to unprecedented demand from AI and data center markets, computer vendors such as Dell<\/strong> are experiencing significant pricing volatility, cost increases, and extended lead times. View the latest message to Rutgers IT staff<\/a> to learn more.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div>\n\n <\/section>\n\n\n

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Purchasing process<\/h2>\n
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Follow these steps to request a computer hardware. For mobile devices, visit our mobile device purchasing site<\/a>.<\/p>\n <\/div>\n \n

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<\/i>\u00a0Step 1<\/strong><\/h3>\n

Need a quote? Fill out the\u00a0RUWare Quote Request form<\/a>, and email it to\u00a0RUWare@oit.rutgers.edu<\/a>. If possible, try to include part number\/information that is needed.<\/p>\n

<\/i>\u00a0Step 2<\/strong><\/h3>\n

RUWare receives your request and RUWare staff searches for the most cost efficient price from RU approved vendors. Then, you are provided with a quote.<\/p>\n

<\/i>\u00a0Step 3<\/strong><\/h3>\n

Once you receive a quote, obtain appropriate signatures for approval and provide Chart of Accounts\/GL String or Project String.<\/p>\n

University Hospital<\/strong>: Provide Banner index number and also provide a detailed justification for purchase in quote before returning.*<\/p>\n

*Please note that Apple sales are final. For other RMA requests, the vendor may charge a restocking fee (depending on the circumstance).<\/p>\n <\/div>\n\n

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<\/i>\u00a0Step 4<\/strong><\/h3>\n

Submit completed quotes back to RUWare at\u00a0RUware@oit.rutgers.edu<\/a>.<\/p>\n

<\/i>\u00a0Step 5<\/strong><\/h3>\n

RUWare will then process the order in Marketplace, obtain internal approval, and provide you with the requisition number.<\/p>\n

Purchase order conversion:<\/strong>\u00a0once a PO is sent to the vendor, the vendor will start to process the order and provide shipping details.<\/p>\n

<\/i>\u00a0Step 6<\/strong><\/h3>\n

Delivery:\u00a0<\/strong> In the event products are received and need to be returned\/exchanged, send RUWare a request for a return merchandise authorization (RMA). We will work with the vendor on returning your products.<\/p>\n

<\/i>\u00a0Contact RUWARE<\/strong><\/h3>\n

Phone: 973-972-3216
\nEmail: ruware@oit.rutgers.edu<\/a>
\nAddress: 30 Bergen Street, ADMC-4, Room 492, Newark, NJ 07107<\/p>\n <\/div>\n\n <\/div>\n\n \n<\/div>\n<\/div>\n\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":257,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-1222","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRUWare for Rutgers Health and Rutgers\u2013Newark - Computer Standards<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/computer-standards\/ruware\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RUWare for Rutgers Health and Rutgers\u2013Newark - Computer Standards\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it.rutgers.edu\/computer-standards\/ruware\/\" \/>\n<meta property=\"og:site_name\" content=\"Computer Standards\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-26T18:11:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/it.rutgers.edu\\\/computer-standards\\\/ruware\\\/\",\"url\":\"https:\\\/\\\/it.rutgers.edu\\\/computer-standards\\\/ruware\\\/\",\"name\":\"RUWare for Rutgers Health and Rutgers\u2013Newark - 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