{"id":1858,"date":"2023-05-19T10:19:12","date_gmt":"2023-05-19T15:19:12","guid":{"rendered":"https:\/\/it.rutgers.edu\/camden-test\/?page_id=1858"},"modified":"2026-06-13T09:53:31","modified_gmt":"2026-06-13T14:53:31","slug":"help-support","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/camden\/help-support\/","title":{"rendered":"RU\u2013Camden IT Help and support"},"content":{"rendered":"    <section class=\"cc--component-container cc--heading-description vertical  heading-description color-white\">\n\n<div class=\"c--component c--heading-description\">\n        \n<div class=\"inner-wrapper\">\n    <div class=\"text-container\">\n\t\t<div class=\"f--field f--section-title \"><h2>\n            RU\u2013Camden IT Help and support    <\/h2>\n<\/div><!-- f--field f--section-title -->\n        <div class=\"cta-container\">\n\t\t\t<div class=\"f--field f--description \"><p><strong>phone:\u00a0<\/strong><a href=\"tel:8562256274\"><strong>856-225-6274<\/strong><\/a><strong>\u00a0|<\/strong>\u00a0<strong>email:\u00a0<\/strong><a href=\"mailto:help@camden.rutgers.edu\"><strong>help@camden.rutgers.edu<\/strong><\/a>\u00a0<strong>|<\/strong>\u00a0<strong>chat:<\/strong> <a href=\"https:\/\/ithelp.rutgers.edu\/\"><strong>Log in to Service Portal<\/strong><\/a><strong>|<\/strong>\u00a0<a href=\"\/camden\/service-request-forms\/\"><strong>RU\u2013Camden IT service request forms<\/strong><\/a><\/p>\n<\/div><!-- f--field f--description -->\n        <\/div>\n    <\/div>\n<\/div>\n<\/div><!-- c--component c--heading-description -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--text-50-50  text-50-50 color-white\">\n\n<div class=\"c--component c--text-50-50\">\n        \n<div class=\"container color-white\">\n\n        \n    <div class=\"content-container\">\n\n        <div class=\"left-content\">\n            <p><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" src=\"https:\/\/it.rutgers.edu\/camden\/wp-content\/uploads\/sites\/48\/2025\/04\/MCJune19HelpDesk06-1.jpg\" alt=\"\" width=\"512\" height=\"341\" \/><\/p>\n        <\/div>\n\n        <div class=\"right-content\">\n            <h2>Help Desk walk-in locations<\/h2>\n<p><strong>The RU\u2013Camden IT Help Desk<\/strong>\u00a0is located in the Rutgers Student Computer Lab on the first floor of Robeson Library.<br \/>\n<strong>Hours:<\/strong>\u00a0Open during\u00a0<a href=\"\/camden\/computer-lab\/\"><strong>computer lab hours<\/strong><\/a>.<\/p>\n<p><strong>RU\u2013Camden IT<\/strong><br \/>\nCamden Administrative Building<br \/>\n25 North 5th Street, Third Floor<br \/>\n<strong>Department business hours:<\/strong>\u00a08:30 a.m.-4:30 p.m., Monday-Friday<\/p>\n        <\/div>\n\n    <\/div>\n\n    \n<\/div>\n<\/div><!-- c--component c--text-50-50 -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards  enhanced-cards color-light-gray\">\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container  color-light-gray\" style=\"; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                                    <h2 style=\"text-align: center;\">Education and training<\/h2>\n                \n                \n            <\/div>\n\n                                            <div class=\"before-title enhanced-card box-shadow has-button color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Camden Educational Series                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p>Free training sessions on equipment, desktop software, and systems are open to all Rutgers employees and students. Topics vary each semester, covering popular interests, including Microsoft Office, myRutgers portal, ScarletApps, and various classroom technology and facilities.<\/p>\n                        <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"\/camden\/educational-series\/\" style=\"\" target=\"_self\">Learn more <\/a>\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card box-shadow has-button color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Video tutorials                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p>Video tutorials created by RU\u2013Camden IT on how to perform useful tasks on popular software include topics such as managing folders and adjusting spam filters in Outlook, creating pivot tables and macros in Excel, changing the orientation of a single page in Word, sharing files on OneDrive, using voice commands to control your computer, and taking a timed screenshot.<\/p>\n                        <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/ru-stream.rutgers.edu\/channel\/RU-Camden+IT+Tutorials\" style=\"\" target=\"_self\">Learn more (NetID login required) <\/a>\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards bg-image  enhanced-cards bg-image background-image\" style='background: linear-gradient(rgba(0, 0, 0, 0.6), rgba(0, 0, 0, 0.6)), url(\"Array\") center center\/cover no-repeat'>\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container has-background-image color-white\" style=\"background: linear-gradient(rgba(0, 0, 0, 0.6), rgba(0, 0, 0, 0.6)), url(https:\/\/it.rutgers.edu\/camden\/wp-content\/uploads\/sites\/48\/2025\/05\/NR18OITFacilities6520N-1-scaled-1.jpg);; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                                    <h2 style=\"text-align: center;\">Top questions and resources<\/h2>\n                \n                \n            <\/div>\n\n                                            <div class=\"before-title enhanced-card box-shadow color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Email                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article&amp;sysparm_article=KB0012526\">Faculty\/staff: Where can I learn how to get started with Rutgers Connect?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_category&#038;kb_category=9a59aa5d8737f01056be426d8bbb35ae\">Students: How do I access my ScarletMail account?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article&amp;sysparm_article=KB0012503\">How can I set up Outlook or another email application for Rutgers Connect?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/email-distribution\/\">How can I send emails to large groups?<\/a><\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card box-shadow color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            NetID, passwords and getting online                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/netid.rutgers.edu\/activateNetId.htm\">How do I activate my NetID?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/netid.rutgers.edu\/displayForgottenPasswordForm.htm\">How do I update or reset my NetID?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/netid.rutgers.edu\/setupTwoFactorAuthentication.htm\">How do I set up two-step login (two-factor authentication with Duo)?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_category&amp;kb_id=6bd412391bfdc0108e4585d7cc4bcb9d&amp;kb_category=2e49ee1d8737f01056be426d8bbb35ad\">Where can I find all NetID FAQs?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/ruwireless\/\">What are the wireless network options at Rutgers?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/resnet\">How do I connect my devices in my residence hall?<\/a><\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card box-shadow color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            RU\u2013Camden IT services                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <ul>\n<li style=\"text-align: left;\"><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article&amp;sysparm_article=KB0016382\">How do I get my new computer set up in my office?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/camden\/phones\/\">How can I learn more about the phone system?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/camden\/wireless-and-printing\/\">Where can I print?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/camden\/computer-lab\/\">What services are available at the computer lab?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/camden\/rutgers-it-camden-classroom-technology\/\">What classroom technology is available?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/camden\/exam-scanner\/\">How do I learn more about the exam scanner?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/camden\/poster-printing\/\">Do you offer poster printing services?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/camden\/ru-cams-automated-course-recording\/\">How do I schedule a class recording?<\/a><\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n                                            <div class=\"before-title enhanced-card box-shadow color-white visual-content-none text-align-center\" style=\"align-items:center;\">\n                                                                \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Available software and services                                                                    <\/h3>\n                            <\/div>\n                        \n                        \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <ul>\n<li style=\"text-align: left;\"><a href=\"\/adobe\/\">How do I install and learn more about Adobe Creative Cloud?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/box\">What are the ways I can use Box file storage?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"https:\/\/ithelp.rutgers.edu\/sp?id=kb_article&amp;sysparm_article=KB0012553\">How do I create a Rutgers Zoom account?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/webex\">What are the ways I can use Webex videoconferencing?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/microsoft-office\/\">How can I download Microsoft Office?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/linkedin-learning\/\">How can I access LinkedIn Learning video tutorials?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"\/software-portal\">Where can I view available software?<\/a><\/li>\n<\/ul>\n                        <\/div>\n\n                                            <\/div>\n\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-1858","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RU\u2013Camden IT Help and support - RU\u2013Camden IT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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