Are you wondering why your Zoom meetings keep timing out at 40 minutes even though Rutgers students get unlimited Zoom access? Luckily, there’s a simple solution: You may not be logged into your Rutgers Zoom account.

Rutgers students (as well as all faculty and staff) are entitled to high-quality video and audio support for up to 300 participants (or 500 for faculty and staff) with no time limit, customized virtual backgrounds, add closed captions, and even utilize breakout rooms for up to 50 separate sessions. 

If you used your personal email address or ScarletMail account when creating a Zoom account, that doesn’t necessarily mean you activated your Rutgers Zoom account. After following the instructions to activate your Rutgers Zoom account, ensure you are signed into Zoom using your NetID@rutgers.edu email address to access these features and more—no need to worry about those limiting 40-minute meetings.

Exercise your Rutgers Zoom account to its fullest potential by avoiding issues like these. Go a step further by learning how to protect your meetings from Zoombombing to have uninterrupted Zoom access.